Truist is a very welcoming place where customers feel like VIPs. The staff is consistently nice, kind, and gracious with their smiles. They provide prompt, efficient, and professional service, always going the distance to help with accounts and questions. Employees are noted for their thoughtful guidance and for making sure customers are taken care of, even during hectic workdays or with complex issues like fraud. Many reviewers express being super impressed, stating that the bankers are some of the nicest they have ever done business with. The service is a marked improvement from the past, leaving customers happy they gave the branch a chance. The overall atmosphere is one where everyone is greeted warmly and concerns are eased.
Went in on Saturday morning. Only 2 tellers. 1 fir drive through & 1 inside, but it went quick.
January 2026
Wouldn't let me open an account. Said I owed them money for literally a BlockBuster video game around 2005. I have 2 other bank accounts and cashapp. I'm good.
January 2026
Do not trust this bank to pay out if you leave someone to collect your money if you pass away. They tried to keep my deceased fathers money from me and it was in my name with death certificate in hand.
