Verizon's store in Lakeland offers exceptional customer service and a welcoming atmosphere. Customers frequently praise the staff for their knowledge and helpfulness. Craig, for instance, is recognized for making the phone purchasing experience smooth and enjoyable. Tatiana is commended for her detailed quotes and ability to answer questions when customers switch to Verizon, while Franklin is noted for assisting his coworkers, showcasing a supportive team environment. Jay stands out for helping customers secure the best discounts quickly, and Asia is highlighted for her kindness and dedication, even spending hours resolving activation issues alongside customers. Her willingness to assist, including providing a free phone protector, demonstrates the store's commitment to customer satisfaction. Overall, the staff at this Verizon location is described as friendly and eager to help, making it a great choice for mobile, 5G home internet, and business needs. The store also offers convenient options for online orders, in-store pickups, and same-day delivery where available.
I've purchased at this location since 2003. Well experienced staff and atmosphere.
January 2024
People were good but they charged me $60 for a new SIM card even though they said that they were having problems with the one in my phone. OS phone is only about 8 min month's old.
January 2024
Great customer service today. My husband & I both purchased new phones today. Craig was absolutely fantastic. He made the experience and the new phone transition flawless. Thank you so much.
