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“I made a mistake and shipped my package to the wrong address. Once I realized this I went to UPS and Dev totally fixed my problem. He was able to divert it from the incorrect address to the right one. He was very helpful and very pleasant.”
“Yesterday I arrived at this UPS store in Lockwood Ridge Commons in Bradenton with a number of Amazon returns at 4:56 pm. I had thought the store was open until 6 pm on Saturdays, but, when I saw 5:00 on the door, I poked my head in and asked if they could just take one or two. Two brothers (Norman and Gherman) were just about to close up and start their weekend, but they said they would still help with my returns.
They took them all and were very patient and kind. We finished up about 5:08 pm, but they were understanding about my error re the closing time. They made me feel welcome and “ok” anyway. Jerquel was off today but he is always wonderful, too. This is my UPS store! I really appreciate these helpful, kind, hardworking people. They should be rewarded by the company.”
“Austin was extremely helpful in returning company equipment. He was very patient and took his time figuring out how to get the billing to go through properly. He even called another store for advice. We appreciate that he never gave up and got it resolved.”
“⭐⭐⭐⭐⭐
Jenny is amazing! She is so helpful, friendly, and professional. She goes above and beyond to make sure everything runs smoothly and keeps the storage facility clean, organized, and tidy. It’s clear she takes pride in her work and genuinely cares about her customers.
My interaction with her has been a positive experience. If you’re looking for a storage facility with excellent customer service, highly recommend!”
“This UPS has the most helpful and kindest employees. Every return is quick and easy - and they always engage with my curious kids. I want to say a special thank you to the young lady who urged me to take a photo of my returned equipment to Frontier - months and months later they tried to charge me $160 for it and I had proof because of her awesome reminder that I had in fact returned the equipment months ago. Thank you!!!”
“Huge shoutout to Roy at UPS for going above and beyond today. I needed a pretty extensive print request done same day, and he made the entire process seamless from start to finish. Super efficient, incredibly helpful, communicative, and made what could’ve been a stressful situation feel easy. Truly appreciate the professionalism and customer service. Thank you again, Roy!”
“I just want to thank you all for your impeccable service. Absolutely amazing folks. My package was to heavy & you came to my car to get it. You have done it more than once. There is such kind energy, in this specific UPS. By far my favorite.
Be blessed all of you!”
“Best experience ever. Walked up to door a woman held the door open for me as she was leaving. Already a good experience. I walked in with parcel already wrapped and ready to go place was hopping and popping. A nice lady greeted me immediately, yes, Great service, scanned and while receipt was printing, noted if I need any business cards, flyers, or signs they can provide. There it is the constant selling while being polite! Sales 101. By the way, I’m a Realtor and yes, I will contact this location for my business. People are tired of rude incompetent employees. It repels us.”
7:30AM - 6PM
8437 Tuttle Ave, Sarasota
Mailbox Centers
“The team was amazing !! Got documents notarized right away and everyone was great at answering questions and helping us along the way. Thank you Doug and the whole team , can’t recommend them enough !”
“Man what a breath of fresh air after typically visiting the Cape Coral UPS store which is absolutely atrocious. Rebecca and the rest of the staff here were amazing, not only did they help me get my label printed but they packaged it up for me with no fuss. I wish they could all be like this one. If you're not sure which location to visit this is the one!”
7:30AM - 6PM
1180 8th Ave W, Palmetto
Mailbox Centers
“Callum and his staff were outstanding!! Very friendly and professional. Went over and beyond to make our experience a great one. This is our new UPS Store from now on.”
“Roman was an excellent help. He walked us through the entire return process and we couldn't have done without him. He's excellent and his Customer Service skills.”
8AM - 6:30PM
8374 Market St, Bradenton
Mailbox Centers
“Craig was very helpful as I walked into the wrong building instead of USPS. He helped me boxed up my return items and explained to me that the items needed to be in a box and they would print out the return labels as my items were brought in loosely. I thanked him as he mentioned it is under new management and welcomed him to the neighborhood.”
9AM - 5:30PM
5824 Bee Ridge Rd, Sarasota
Mailbox Centers
“Pak Mail has been nothing short of incredible. In a world where most businesses are quick to shut things down over a missed payment, they chose to lead with understanding and real customer care. Even though I hadn’t made a payment yet, they kept me active and treated me with respect—no pressure, no attitude, just genuine professionalism.
That kind of flexibility and trust is rare, and it speaks volumes about how they value relationships over transactions. They didn’t just meet expectations—they went above and beyond in a way that truly stood out. It’s clear they care about the people they serve, not just the bottom line.
If you’re looking for a company that operates with integrity, compassion, and top-tier service, Pak Mail is it. I’ll absolutely be sticking with them and recommending them to others. Exceptional experience all around.”
“I've been coming here for 2 years. I cannot believe there aren't five stars. Everyone here is so helpful and wonderful! They make a tedious chore of returning simple, easy and breezy”
“I can’t say enough great things about the team at The UPS Store #6311! I stopped in today to print materials for a gala I’m helping organize, and they were incredibly helpful from start to finish. They took the time to make sure everything looked just right and moved quickly without sacrificing quality. Every time I come here—whether for shipping or printing—I’m met with friendly, knowledgeable service. It’s clear they genuinely care about their customers and go above and beyond. So grateful to have such a reliable and professional team right here in the community!”
8AM - 6:30PM
4654 FL-64, Bradenton
Mailbox Centers
“I go to the store a lot! Every time I go in all the employees smile very welcoming. Very helpful. They are very courteous, it’s always been a pleasure going into the store and taking care of my business.”
“I came in with several Christmas packages to mail, and Regina was fantastic. She took her time to make sure everything was done correctly, was incredibly patient, and left me feeling confident that all my items would arrive safely and on time. Great service!”
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“Outstanding Customer Service with a great overall team, including managers. One of the best UPS locations I’ve ever had the pleasure to work with! Thank you all!”