“I recently visited Burlington for the first time since it opened, and I was very impressed! The store was well-organized and clean, making it easy to find what I was looking for. I picked up a jacket and a pair of jeans, both of great quality and at excellent prices. The checkout process was quick and hassle-free, and the staff were friendly and helpful throughout my visit. Overall, it was a smooth and enjoyable shopping experience, and I’ll definitely be returning soon! Highly recommend checking it out if you haven’t been yet.”
“I chose to shop at this Ross today because there were only a couple of people in line. By the time I was ready to pay, the queue had grown to a reasonable five people. Within a few minutes, another six customers joined the line.
Despite having seven cash registers available, only two cashiers were attending to customers, and one of them seemed to be handling a return. I noticed a female customer entering the store, expressing her frustration about the long queues. It struck me that it might be Ross’s policy, approved by corporate, not to prioritize staffing at the cash registers, regardless of how many people are waiting. It would be interesting to hear Ross’s explanation?
Nonetheless, I ended up purchasing some good quality items at reasonable prices, and overall, I had a pleasant shopping experience.
If it hadn't been for the unnecessary queuing, I would have given Ross a 5-star rating”