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February 2024 by Matej Hákač
I am always excited to visit this Location. People there are super friendly and helpful.
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February 2024 by Daiesha Williams
A black women who wear a bonnet on her head is very disrespectful acting like she couldn’t take my package because it said ups lol I work for USPS we take packages from ups lol she needs to be put in the back and out of customer service
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February 2024 by Susana Sandino
My husband and I went to get our fingerprints done from Naples. Melissa was nothing but exceptional and patient with their new fingerprinting system as she was explaining the steps to Kean we learned together how to complete the transaction. I gave them 4 stars because they were professional, very customer service oriented apologetic for the wait and worked as a team. Thank you !!!! For your services with a smile!
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December 2023 by Desiree Alexsy
If I was able to give negative stars I would.The service is absolutely terrible and so disappointing. Not customer oriented not even from the supervisor at the location.The woman that delivers my mail on 40th street SW is the worst!!! Power flex at its best is an understatement.Same woman since we moved.From day 1 she was awful. Would NOT deliver our mail because the mail box was 1 inch to high.Now SHE DECIDES to not deliver our mail and send it back because we are not at home. We are in the middle of remodeling and she assumed we did not live there anymore.Tou have ONE job mail lady...TO DELIVER OUR MAIL!!!That is all.Now I need to have my mail reissuedThanks for ruining my Christmas.
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December 2023 by Beth Morford
Just came out of the Lehigh Acres post office and it was best PO experience ever! It was extremely busy but they were fully staffed and getting customers through as quickly as possible with smiles on their faces! Made my morning. Thank you USPS staff!
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December 2023 by Angel
Worst place ever this is not a Post Office it’s a circus with clowns pretending to be federal employees. I went to pick up my held mail and a guy called Brian I asked him if I could pick up my held mail the idiot handled to me a form to fill out why if the mail was already held. “for crying at loud” I wasn’t requesting to hold my mail when it was already held. Why it was so hard to understand for this idiot? It’s a shame to see federal employees giving such poor service and nobody cares. I’m wondering where is the Post office manager “if there is one” when he is supposed to be checking on if there employees provide a quality of service. Don’t go to this place is a waste of time.
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November 2023 by Nicole DeGaetano
If I could rate the Lehigh Acres Post Office a -100, I would. Absolutely the most unhelpful, rude, incompetent post office I have ever encountered. The phone will ring until it hangs up on you. They never answer the phone, and if by chance someone does answer, you WILL receive misinformation that will waste your time. Get it together people.
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October 2023 by Kimberly Haversat
Envelope was slit at the bottom. Lucky contents were still in there cause the box it came in was crushed. Awful how no one takes pride in their work and if you complain it doesn’t do any good. Sad how people treat your deliveries.
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August 2023 by Vivia Dawn
Some of the employees are kind of stuck up and rude. There was maybe two good ones. Anyways now I avoid using them like the plague.
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July 2023 by Adriel Verdon
So I had some left over fence material and decided te re do my mail box because the old one was breaking in half and looked terrible. So i decided to go with the picture that i sent. Mailbox Vigilante decided it was unlawful because " it is for walk up wall mount deliveries." Makes no sense because nobody has to walk up to anywhere to deliver the mail but they stopped delivering my mail until i changed it!
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July 2023 by Shawn Clark
We put in for a change of address to a post office box why we are on vacation it's been 3 weeks and the mail is still going to are house we tried calling the Lehigh acres post office over and over for over a hour and it rings 20 times then hangs up no one ever answered by the time they forward are mail we will be back from vacation terrible customer service
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May 2023 by Megan Dean
The Lehigh Acres location has quite honestly the worst postal service I have ever experienced. On top of all of that when trying to resolve any issue remotely they refuse to pick up the phones. Day 3 of calling about 5 times per day with no response. Extremely frustrating when your someone who can’t leave work early to go down and resolve the issue in person.
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May 2023 by Candy VanAntwerp
Our regular mail carrier ALWAYS leaves our mailbox OPEN after delivering our mail. Even when it's pouring rain out. We've had important mail DRENCHED! This is UNACCEPTABLE!!! It should be illegal since they are a "GOVERNMENT" based company. It's just pure LAZINESS!!!
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May 2023 by Patricia Zemaitis
Went at 9am. 9:10 am still not open. At least 20 people waiting. Unacceptable. You need to do better
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April 2023 by Celso Diaz
Went there at 3/9/2023 at 10:am at the pickup window and kindly asked the lady if she could track my package because it's been 3 days and has not been scanned yet, she then rolled her eyes at me and gave me an attitude like it was a burden for her to help me with something so simple as to track a package. Isn't that what they are supposed to do? She had the same nasty attitude with 3 other costumers in front of me. If a manager sees this message you should fire this woman, she doesn't deserve to be there treating people this way but ruddness seems to be the norm now in Lehigh Acres. I will not go to this facility ever again. I'm going back to fedex and ups if I can help it.
