Wells Fargo Bank in Lehigh Acres offers personalized attention to support financial goals, along with empowering self-service tools. Reviews note experiences of superb customer service, good treatment, and a good atmosphere. Specific interactions are highlighted as having quick service, kind and professional staff with good charisma, who explain everything thoroughly. Some customers report receiving the best service, feeling treated like known for years, and note representatives who go out of their way to help and resolve problems. However, there are also reports of difficulty reaching the branch by phone, with calls going unanswered, potentially due to low staffing. The branch is open for walk-ins or by appointment.
The branch manager Ruby was extremely helpful. She took the time to explain to me all the details about the credit card and bank accounts, she walked through the steps with me and she personally explained to the teller. I really appreciate she taking her time. Excellent customer service!
November 2023
No one answers the phones. I've called multiple times with no answer just oh hold again and again. I'm assuming staffing is low if phones can't get through.Update 5th call was answered and they were kind when answering.
October 2023
Came in today 09/30/23 to open a new account and I received the best service. I feel bad I didn't get the lady's name but she was Colombian and she treated us like she knew us for years. Thank you so much!
