TD Bank, a financial institution with branches across the region, has received mixed reviews from its customers. While some customers have praised the exceptional service provided by employees like Diana Narine and Jawaunne, others have expressed frustration with the long wait times and poor customer service at certain branches. One customer described their experience waiting over 30 minutes to handle their business, while a representative was busy teaching a customer how to read their credit report, highlighting the need for improved efficiency and prioritization of customer needs. However, another customer who visited the Lighthouse Point branch spoke highly of the pleasant and helpful tellers, including Tia, Zildomar, and Jawaunne, who went above and beyond to assist them. Overall, the reviews suggest that the quality of service at TD Bank can vary significantly between branches and individual employees. While some customers have had exceptional experiences, others have been left disappointed by the lack of attention and timely assistance. The bank would benefit from ensuring consistent, high-quality customer service across all its locations.
Marisol Was absolutely phenomenal - I would wait hours to sit down and have a chat with her again. Super informative, Very knowledgeable, very friendly, and super Duper helpful! You have to ask for her if you ever need anything done at this location!
January 2026
I love this branch!
I’ve had so many issues with my account (not TD’s fault … my own) and Marisol is always so patient and so very helpful! Thank you Marisol 🙏🙏🙏
May 2024
Long time customers cannot get any service from reps at this branch. Have been waiting for over 30 min to handle business. Meanwhile a rep is teaching a customer how to read their credit report! SERIOUSLY HORRIBLE CUSTOMER SERVICE AT THIS BRANCH!
