Customer service is lacking. Always a different excuse as to why my checks take over a week to process. One rep said they saw the check in my account pending, called today and different rep doesn't see it, more like doesn't want to look in account. Will probably end up switching banks.
September 2023
This is strictly to the ATM’s. Every time I go to deposit money in a Truist ATM it shorts me. Thank goodness I double check before completing. This is not just one atm. I feel bad for the ones who don’t notice it and are stolen from due to the ATM mistakes.
January 2023
I love the customer service and convenience. Switched over from a local bank about a year ago and haven't looked back since.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.