Publix Pharmacy at Lynn Haven Center receives mixed reviews from customers regarding its service. Many customers appreciate the staff's helpfulness and dedication. Specifically, Alicia is praised for her exceptional customer service, as she returned calls and assisted with medication issues, leading one reviewer to suggest she deserves a pay raise. Others also mention staff members, like Jessica and Stephanie, who went out of their way to answer questions and assist with orders, contributing to a positive experience compared to other pharmacies. However, some reviews highlight concerns about the pharmacy's efficiency. Customers express frustration with prescriptions not being ready on time and the need to call to have them filled, which is not a common practice at other pharmacies. Additionally, there are complaints about difficulty reaching the pharmacy by phone, with some customers reporting multiple unsuccessful attempts to get assistance. Overall, while the staff at Publix Pharmacy is recognized for their efforts and kindness, there are significant concerns about the pharmacy's workflow and communication, suggesting that management may need to consider hiring more personnel to improve service efficiency.
They are rude and takes days to get a script had it with them
January 2024
Always a long wait, I have sat in like for 20+minutes and it has barely moved. This pharmacy has to be one of the worst I've gone too do not recommend at all
January 2024
Had a problem getting my medication and Alicia was very helpful to even actually return my call as promised. Who does that today? From the service I was provided today, Alicia definitely deserves a pay raise for making Publix Pharmacy a better place to shop. Great job and thank you!
