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April 2024 by Ashley walters
I’m giving one star because I have to rate something. I was with Winn Dixie for years. My medication was sent to CVS which turns out to be extremely expensive. I have heard good things about Publix pharmacy. Well…big disappointment! They never answer the phone, (when someone does its other patients) the employees are extremely rude, and the amount of time you have to wait for a prescription to be filled is ridiculous! I’m definitely in search for another pharmacy. Maybe rudeness is the way of the world now.
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April 2024 by Deb
They are rude and takes days to get a script had it with them
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March 2024 by Jon
They rarely answer the phone, instead they just pick up/hang up after a few minutes of ringing. On the rare occasion they do answer it is only to place you on hold indefinitely until you give up, or more commonly they just hang up on you again after you hold for 30+ minutes. In person the majority of them are rude and dismissive regardless of customer traffic, this experience has been consistent for several months now for both my wife and myself. We're done, worst pharmacy we've ever used by far. 23rd isn't great either but at least they answer their phones...
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January 2024 by taken boa
Always a long wait, I have sat in like for 20+minutes and it has barely moved. This pharmacy has to be one of the worst I've gone too do not recommend at all
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January 2024 by Keith Miller
Had a problem getting my medication and Alicia was very helpful to even actually return my call as promised. Who does that today? From the service I was provided today, Alicia definitely deserves a pay raise for making Publix Pharmacy a better place to shop. Great job and thank you!
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December 2023 by Tina Vidrine
They simply do not answer the phone in the pharmacy I've tried for 2 days and right when you think someone's picking up it's another customer trying to get information on their prescription, that happened to me twice today what is going on Publix?? Do better!!
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December 2023 by Kristin Barnes
This is the worst pharmacy I have ever used. Every month, I have to call to check on prescriptions to which they say, "it got stuck in our system" or "oh, it's on backorder and we have no idea when we will get a shipment." Don't even get me started on how they handle situations like that. It is almost impossible to get them to pick up the phone and when they do, it's usually just to place you back on hold without saying anything. I have tried calling at different times throughout the day, thinking that I would be lucky enough for someone to pick up, which never happens. Today takes the cake though. After waiting on hold for the 8th time, my call was merged with another patients call. We were both confused. The woman told me she had been waiting on hold for 45 minutes. We had to hang up and start all over. I ended up having to physically go into the store (which is out of my way) to check on a prescription that my son absolutely has to have. The girl at the desk with braces is extremely rude. She told me that the prescription would be ready today. I asked if she was sure because the last time they told me that, I had to wait an extra 2 days to pick up my daughters pain medication after she had surgery. This girl literally stared at me for 10 seconds before she said, "yes" with attitude written all over her face. Clearly, I am not the only one who has these issues. It's ridiculous.
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December 2023 by Amber Taylor
I would not even give a one due to the rude lady who answer the phone. Very unprofessional.
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December 2023 by Tommy Dickerson
I wish I could give a negative star. Racist and rude.
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December 2023 by Mandy Mounsey
In person the staff is very friendly. However I have to wait days for prescriptions and I get the same ones every month. I’ll have texts to let me know they are ready but then when I go to pick them up, I’m told it will take several more hours. Also trying to call their pharmacy is impossible. No one ever picks up, the phone will ring non stop for several minutes or you are just hung up on.
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December 2023 by Rachael Switzer
Staff is very kind but unfortunately they’re always too busy & not very reliable source for important medications.
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November 2023 by Kevin Kraas
These people are rude and completely incompetent. A real disappointment to the Publix name. As bad as a stick in the eye.
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November 2023 by Karim Ibrahim
Terrible experiences horrible people who are not good at their jobs and manage to also be effectively rude.
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October 2023 by Renee Barnes
I would give the a minus star if I could . They don't answer their phone. I was on hold 45 minutes when they did answer the hung up on me. So I went down to store I've been without my BP meds woman looked at me and said I won't die without them . One of my meds is on a 12 day refill she told me no one needs that every 12 days we will refill it in 20 days I've never felt so disrespected as I did today I'm taking my perceptions some where else someone needs to look at this pharmacy. They r not nice at all I'm done
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October 2023 by jeff Castellano
If I could give zero stars ,I would. The response was, "Oh no, we are still filling scripts from yesterday. So MAYBE tomorrow.Sorry, Publix you dropped the ball. Pain meds and muscle relaxers can't wait till maybe tomorrow. Very disappointed.
