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February 2024 by Shadow Darkwalker
My primary branch is at 6430 N Wickham Rd, up in Suntree in Melbourne. I have never had a problem with any of the employees here in the 10+ years of banking here. Even through the death of my father, they were always understanding and helpful. Several employees have worked here and I have never seen or heard of any of the issues people have posted about here.Banks will be banks, and each one of them are different. That's why it pays to do your research first before choosing one. Don't blame the employees if you didn't get what you were looking for.
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January 2024 by JP M
Do not trust Truist with your money! I did my normal mobile deposit of a commission check as I have done for years. They have a hold on it for over a week with NO explanation. I provided proof using my employer's bank statement that it cleared, and they STILL refuse to give me MY money. DO. NOT BANK WITH THEM! To the gentleman at Truist (investment banker) that I have been speaking with regarding transferring my sizeable inheritance from Chase to you... don't bother calling me again!
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April 2023 by Susan Laufter
As with ALL of the Truist locations, the tellers are fantastic! Yesterday Tiffany, at you Wickham and Murrell location, took care of my unusual request for a large sum of cash denominations. She was fast, pleasant and fulfilled my "order" completely ! Thank you
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November 2022 by Alexandra Beletic
Highway robbery!Do not bank here.I took out a HELOC loan and the interest rate increased multiple times within notification and there has been a plethora of ongoing hidden fees. Even as I pay it off - instead of just lowering my principle they continue to skim or interest fees that weren’t due until 2030!I have an incredible credit score and yet have paid over 3000$ in hidden fees and an interest rate that is insane.
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August 2022 by Allan Reid
It was Monday morning at 10am.There were 9 employees in the bank. All furtively busy on their office computers except for 2.The 2 cashiers tending the drive through and windows had a problem. Only one of them, Paul, knew how to get their system working. People fed-up with the drive through wait just recovered their checks, deposits what ever and drove off..I think Truist are missing their customer caring mark!!!
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June 2022 by Thanh Nguyen
Great staff and service
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May 2021 by Megan Harris
Never have change and not very nice ppl
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February 2021 by Zoiks _
Opened an estate account at this branch and had a wonderful experience with a great lady named Ginger!! She is an excellent employee and BB&T is lucky to have such an incredible person working for them. I will do all my banking here in the future..
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May 2020 by Bo Medley
The service at this particular branch is horribly slow the one on Blake Washington is better
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December 2019 by Mowrite Poolnlawncare
I have a auto loan though them. Their online banking has a lot to be desired. They are rude on all levels I spoke to somebody at the branch Hillary Byrd was rude to me and told me she didn't care what other banking apps can do that I need to get my train of thought off at and change my train of thought. She was very rude in the way she said that and handle that. Their online banking app will not save your info to make a payment so this is a real pain that I have to pull up my routing number and account number every time I go to make a payment. going to see what I can do to get this loan change to one of my other five banks that I bank with and do not have this problem with.
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March 2016 by Jamie Blackwell
It says that they are open until noon on Saturdays, but in fact they are not open at all on Saturdays and I wasted an hour of my time driving there to learn this.