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March 2025 by Heather Ward
Last night on March 6th our 16 year old daughter was in a car accident with her 15 year old sister in the car.The phone call that every parent prays they never get we got and thank God they both only had minor injuries and the other driver was ok too.Palm Bay Police called Imperial Towing to come pick up our daughters car as well as the other vehicle that was involved in the crash.The driver who came last night was great.Today my husband called to ask a few questions as far as their hours open and location and such and then headed there to take care of it all.Upon arrival he was greeted by a woman who was smoking a cigarette at the desk and told him that he had to pay $452.03 in cash only which they did not tell him on the phone.My husband thankfully had the cash but they did not have change for a $100 bill so he had to then go to a nearby store and make a purchase to get change.They had all of these insane fees-$114 towing ok yes,mileage $86.88,labor $36.46,extra person $75 when there was no extra person so not getting this,special equipment $18.83,storage $45.60 counted 2 days even though it didn’t come in until 11 last night but because it was a little after 12 today it counted as 2 days.Oh then the hand written added on admin fee of $67.13 which brought us to $453.03.We then needed the car towed to our house in Palm Bay and we were told that could go on a credit card and I didn’t even want to know what my husband had to pay for it.The truck arrived with our car and my husband told him where it needed to go in our driveway which we had a clear opening for because being the condition of the car we assumed he would back the tow truck up in our driveway and lower the car out this way but not the case.This driver got in our daughters car and proceeded to drive it up the driveway and most likely causing more damage to the car than what was already there.I was not out there for this and probably a good thing but we were both shocked by this and so is everyone else that we have talked to about it.I hope there is a place to attach pictures so everyone can see the damage of the car and how it was still driven into place in our driveway.Not happy one bit about any of this and we will never be using this company again and we will definitely be sharing our experience with family and friends.I feel like we were taken advantage of on some of the fees that we paid and the delivery of our car was just mind blowing.The passenger side was completely smashed in along with the whole wheel well with a tire and rim that was flat and bent all out of shape that we could not and would not drive on last night to even move it from the road but this driver did not care and just drove it up our drive way not caring what additional damage was caused.
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April 2024 by Elister Haievskyi
Terrible service
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March 2024 by Thomas Welch
Google asked me for a review, sorry , all I know is it has been over 4 weeks since I phoned for help, I did call , I was stranded and needed a jump,or a tow either your box was full and I could not leave a message, or no one answered or returned my call, your not the only company I phoned with the same results.
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March 2024 by Nico
The customer service from the customer service manager inside customer service was awesome, super helpful
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March 2024 by Lageorge Wheeler
I use this place, it's the go to place for towing for J & K Auto Inc. CARFAX 2023 best in auto service and repair. Imperial Towing is prompt, courteous and efficient and the price is right.
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January 2024 by Rachel Williams
Great customer service!
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December 2023 by Ray Sc.
Good company...have great driver from one of their competitors.Problem is I used them 3 times in a week and a half.They over charged me for in town tow!!! So much for customer loyalty!!
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November 2023 by Wyatt Cole
Driver was personable and knowledgeable. Was there ASAP after call was made. 10/10 would use for any towing needs !
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November 2023 by Cheryl Williams
Peter picked me up and towed my 2018 Mazda, after I had lost my key, to my house. Service prompt and he was very respectful. Love that he takes great care of his truck. I am a AAA customer and they would not be able to accommodate me. I would recommend Imperial towing to my friends. Wish they had a plan I could join for roadside service.
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October 2023 by Ryan Baker
Showed up within specified time. Super friendly and courtesy of my situation. Also affordable!!
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October 2023 by Richard R.
My BMW M3 would not start (bad ground to starter) after coming out of my dental appointment. Imperial Tow Truck driver Alex (owners son) responded very quickly. He showed great care placing my vehicle up onto his flatbed truck (the M3 is not towable). He was also very knowledgeable in setting up my M3 to properly winch it up the ramp, onto his truck bed. He explained a couple of things that I was not familiar with when it comes to recovery of the BMW M3. He is also a very nice person, very polite and a pleasure to talk to! Thanks Alex for making a bad situation more enjoyable and I recommend Imperial Towing 100%. Call them at 321-499-4610/ 321-508-7908 for great service!
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September 2023 by Anthony Onorato
I have never given 5 stars to a towing company before. I am so impressed. I broke down on 95 and called another local company recommended by the road ranger first and they said they would be 60 to 90 minutes. I called imperial and whoever answered knew exactly where I was, told me they’re on the way, and had a shop in mind open on a weekend to take me to. The driver arrived in about 15 minutes, AAA would have taken hours. Incredibly fair cost as well. Bravo!
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September 2023 by jose velez
Thanks to they Driver Rey I got home safe with the family...He was on point,called to give ETA. Very good on calling to ask how we was doing and asked Alot of questions to know our situation...The Dispatcher Sam was very good,has Rey pick me up in 10 minutes... Thank you Imperial for the good service...Will definitely use you guys again..And thank you Rey for all your help.....Road
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August 2023 by David Kissell
Had a I95 towing emergency...Sam answered the phone was calm helpful and patient with questions. Brandon was on-time and did a great job getting us to repair shop. Highly recommend to anyone in Melbourne area.Service: Car towing
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August 2023 by Justin Kanner
They came to tow me fairly quickly, driver was really cool. Great service!
