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November 2023 by Jen Fredenburg
They say they have a new computer system. I have heard the same thing in LA and Nashville, and it takes extra long to get out of the garage because the checkout is so slow. Specifically at the BNA location, they have a bottom gaurd that comes up. I saw someone hit it when the arm went up, and the guard told him to go.
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November 2023 by Larry Tedrow
Great experience with National (as usual), customer service was wonderful, I was upgraded at no cost and the vehicle was perfect for my needs. I have used National for over 30 years and have no intention of ever changing to another provider.
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November 2023 by Eileen Catalano
Ariel, Johnny, Bob, Brandon, Mike, Dawn, Stephen, Yumi, Allen, Jeff, Ally, Nicole and Shy consistently provide outstanding customer service each and every week
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November 2023 by Bruce Klein
Easy check out and check in. Friendly staff. Nice car.
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April 2023 by Jon Burdette
As always I am impressed. National has a great group of people working with them! Excellence always!
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March 2023 by L.B.
5 star service. Everyone at the Melbourne Fl Airport location are nice and friendly. No wait time! The car was very clean and ran good. Easy drop off: I didn't have to go inside. I recommend renting a vehicle through them.
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November 2022 by Daniel McGinnis
I have rented many cars, usually for work, but not always. I chose to use National for the rewards and selection and the Melbourne location has earned 5 stars!In the past, I have had a salesman/employee there actually charge me for a better car selection when I had EE status which I did not realize until the rental was over. That person is not there anymore and in the last few years the staff seems to have only gotten better and vehicle selection had really improved since the COVID sell-offs and influx of international flights.I can second the other comments about very fast car pickup and car return I will keep using them and at MLB exclusively for travel needs!
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July 2022 by Stephen Simmons
Returned my rental and accidentally left a gate opener to my neighborhood. I tried to contact the local branch and after dozens of attempts to contact via phone, no one answered.I then contacted customer service and the agent sent a text to the branch for someone to call me. I never received a callSo I drive to the branch and told them I have been desperately trying to reach the branch. I was told we do t have phones yet because we just moved. What!!!I then asked about the alert sent by customer service, that was sent with in an hour of returning the vehicle. I was told that is when international flights are coming in and they do t have time to deal with alerts. No reason was given for not reading the alert after the international customers are processed.Remote control was not in lost and found at the desk. An employee was then sent to check the vehicle maintenance area. That was 10 minutes ago. So far no controller.I’d suggest forgoing renting from here until they realize to have any level of customer service phones are a necessity
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April 2022 by YY Koegel
Nice small place, we showed up with a order for a car to be returned at West Palm Beach international airport. On the national car rental website, where we made the booking it allowed us to do so when we got to the airport we were told that they don’t allow you to turn in the car at a different location, and it will be a $200-$300 fee. I did not receive any email or any other type of notification but it’s telling me this. Oh well.But the staff was really really nice and try’d to help as much as possible.
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December 2021 by James Lyon
While there is no Emerald Isle here my experience was still excellent. When I approached the counter they took my name, checked my ID, and gave me a selection of cars to choose from. I picked the one I wanted, was handed the keys and paperwork, and walked right out to get the car. I doubt I was at the counter for over a minute. I've never had a check in experience go so quickly and smoothly. Even if all info was entered online most companies seem to make you go through all of it online, especially the fuel, insurance, and add-on sales pitches. Not here! The car was new with less than 5k miles. It was clean inside and out, with a couple extra sanitizing wipes inside for good measure.Returning the car was also very easy. I just parked it in a National spot, handed over the keys at the counter, told them the mileage (you'll want to note it before going inside) and that the fuel was full, and was off to security to catch my flight.Since Enterprise & Alamo are the same company and staffed by the same people at the same counter I would expect a similar experience with them at MLB. National just happened to be the best deal I was able to book.
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December 2021 by Carole Allen
It turns out I was given misleading information about the grace period. Then the rental car was 'logged in' as being turned in 30 minutes later than it was. I guess that's what we get for not waiting on the guy who was delayed checking others in. Thank goodness there are other rental companies to choose from for next time.
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August 2021 by Kellie Randio (Kels)
I just returned the vehicle it was fast and easy to return. The vehicle was perfect for the trip.
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May 2021 by John Hollenbeck
Emerald Club member, National gets it done.Staff was friendly and rental was clean and met my expectations. Location Saint Louis International Airport.
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October 2020 by Ron Y.
Thank you for not being Hertz! Awesome place! You guys are great. Helped me out of a jam when Hertz dropped the ball.
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October 2020 by Greg Dippolito
I am very unhappy with the rental car pricing that was given to me. I have been a National Emerald Car Club member for many years. I expected to be treated fairly in terms of pricing, however, I was price gouged at every turn. I did not get any type of discount based on my many years of loyalty. In fact I paid 2 times a much as I would have, had I gone elsewhere. I didn't even have the car for 1 day. Unless National can compensate for this greediness I will no longer rent any type of vehicles from therm....