Public Storage in Melbourne offers convenient and reliable storage solutions with a focus on customer satisfaction. Customers can find storage options near them, reserve a space for free, and choose the online eRental to skip the counter and go straight to their unit when moving in. The facilities are clean, well-lit, and feel safe, making them a popular choice for those needing storage. The business prides itself on personal customer service, with on-site managers providing helpful and professional assistance. One staff member was praised for her persistence and support in securing a climate-controlled unit quickly, which was important for a customer's business needs. Another manager was recognized for helping a customer switch to a smaller unit and making the process smooth and pleasant. Customers also appreciate the affordability compared to other storage options, often finding better prices and larger units at Public Storage. However, there have been some negative experiences with the call center, where staff were found to be unprofessional, disrespectful, and unhelpful, sometimes disconnecting calls. Despite this, many customers report positive interactions with the on-site team, highlighting their kindness, professionalism, and willingness to go above and beyond. Overall, Public Storage is seen as a trustworthy and customer-focused business, offering clean, safe, and affordable storage options with excellent local support.
So far easy process and a really good deal. Bee issue during move and employee quickly resolve as soon as we brought up to the staff in the office. Very nice staff.
August 2024
Excellent emergency help and detailed information from Marjorie. Appreciate accurate help. PaulB
August 2024
Marjorie was very sweet and humble on top of being very thorough with explaining how to work the app
