Public Storage in Melbourne offers convenient and reliable storage solutions with a focus on customer satisfaction. Customers can find storage options near them, reserve a space for free, and choose the online eRental to skip the counter and go straight to their unit when moving in. The facilities are clean, well-lit, and feel safe, making them a popular choice for those needing storage. The business prides itself on personal customer service, with on-site managers providing helpful and professional assistance. One staff member was praised for her persistence and support in securing a climate-controlled unit quickly, which was important for a customer's business needs. Another manager was recognized for helping a customer switch to a smaller unit and making the process smooth and pleasant. Customers also appreciate the affordability compared to other storage options, often finding better prices and larger units at Public Storage. However, there have been some negative experiences with the call center, where staff were found to be unprofessional, disrespectful, and unhelpful, sometimes disconnecting calls. Despite this, many customers report positive interactions with the on-site team, highlighting their kindness, professionalism, and willingness to go above and beyond. Overall, Public Storage is seen as a trustworthy and customer-focused business, offering clean, safe, and affordable storage options with excellent local support.
Kelly is knowledgeable, professional and helpful, she will never get less than a 10 from me
August 2026
Kelly is amazing she keeps the property very clean. Jelly is always helpful and friendly. I have been there for 4 years now and the only issue is I wish the prices would not increase so much or offer long term customers a lock in rate.
July 2026
Very easy access to facility. Used app for this. A little difficulty finding unit. Map was not easily accessible from the app. Storage unit very clean and easy to use.
