Zales Jewelers, known as America's diamond store since 1924, offers a wide selection of fine jewelry at great prices. Customers have had excellent experiences at various locations, praising the helpfulness and knowledge of staff members like Melissa, Claudia, Bonnie, and Denise. Many reviewers highlight the exceptional customer service provided, noting how staff took the time to answer questions and assist in making decisions. One customer appreciated the genuine excitement and care from Melissa, suggesting she deserves a promotion for her outstanding service. Others were impressed by how Claudia and Bonnie explained details, helping make the jewelry selection process easy and enjoyable. Overall, Zales is recognized for its beautiful jewelry and dedicated staff, making it a great choice for anyone looking for engagement rings, wedding bands, and other fine pieces.
Claudia was a huge help in resizing my ring and getting all the information for my warranty for my rings. She was happy to help and would definitely come back to her for my jewelry needs.
August 2025
Great experience. Only reason I came back was because of Melissa, Her customer service and genuine excitement for her job was very settling. Please promote her to management and give her a raise ! Thank you for making a big decision so easy.
August 2025
Bonnie at the Melbourne, Florida store was very knowledgeable and has excellent customer service. Would highly recommend.
