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“Ocean Bank in Miami Beach and Downtown Fort Lauderdale.
Been going since late 90s.
Now I have been using the Downtown Broward Branch for years.
The same employees.
Super polite and helpful.
The manager is awesome.
No lines and immediate customer service and they greet you by name!
5 Stars!!!!
Monika”
“The staff at this branch is excellent. I love coming here because they always treat me well. This is a great bank with great people and I would recommend it to everyone.”
“What makes this bank stick out … not just with Chase banks but the other half dozen close by is the young man from Guadalajara Mexico who is or SHOULD BE the bank manager. He is always well dressed, greets everyone courteously and with a huge smile. BUT WHY HE STICKS OUT AS “numero uno” is when a line starts to begin during prime hours and if he can, he leaves his office and assists clients in an orderly and professional manner. In other words he is a problem solver . This makes this bank stick out because it wants to serve its customers in a timely manner. I have actually stood in line at other branches while managers stand there and watch. Banks have lost their service oriented culture but NOT HERE. I will even walk by other Chase banks to come here because of his sterling service. At this Chase branch I feel more like family than just a number Even if there is a little wait, you at least feel like someone cares. This young man MR FUENTES makes this place. By the way the security guard here is always pleasant and helpful.”
“Good day. Is the Lincoln Road branch in Miami Beach working? I went on Thursday the 10th and it was closed, I returned on Monday, October 14th, also closed, I have been calling the phone and they don't answer”
“Local Miami Beach resident here and I have to take a moment give a big shoutout to Rauol and the folks at this area Bank of America. Walked in to handle an important transaction and all the managers were gracious and helpful in helping me get things done. Additionally. Raoul walked me through the process and helped to make things seamless. Even though this is a high tourist area, locals like myself who bank and shop in the area appreciate the attention to detail and sense of community.
Thank you!”
“(Translated by Google) My experience with this bank has been amazing, especially with Ms. Massiel. She managed to solve our concerns and satisfy our needs, showing efficiency, responsibility, empathy and cordiality. I appreciate having come to that branch in Miami Beach.(Original)Mi experiencia con este banco ha sido asombrosa, especialmente con la Sra. Massiel. Ella logró resolver nuestras inquietudes y satisfacer nuestras necesidades mostrando eficacia, responsabilidad, empatía y coordialidad. Agradezco haber llegado a aquella sucursal en Miami Beach.”
“I have been a customer of this bank for years and today a teller, I think her name is Gloria Oh Claudia, saw a wound on my finger and offered to treat it... you could say that they take care of their customers 100% with their attention.”
“This is the most professional bank with great workers. I had help with my financial situations with Kaylin, she’s very knowledgeable and very good at what she does. I will continue to ask for her help when needed. Thank you for having her.”
“It’s always a pleasure working with City National Bank- across this branch and the one by Aventura mall. Special thanks to Brianna who provided incredible and attentive service- this is what sets City National Bank apart from other banks! All the best”
“The branch bank is my favorite. Maritza and her staff are always kind and helpful. They go out of their way to make sure banking is easy. They always tell me about their promotions and the benefits. They always answer their phones right away with a person answering it (no robots or recordings). If you are looking for a great bank that gives you personal attention, this is the bank for you.”
“Good service, a guy helped me, I don't remember his name, I think he was a scammer, and the other guy with the beard, well, that guy always helps me, everyone is very friendly, 10 points.”
9AM - 1PM
1570 Alton Rd, Miami Beach
Banks
“Excellent is an understatement, Jose helped me yesterday and his treatment was top quality, he answered all my questions, I was able to complete all the procedures without any problem, excellent quality of service, always putting the customer at ease.”
9AM - 1PM
930 W 41st St, Miami Beach
Banks
“Excellent branch. From the moment you arrive, the branch agent assists you and refers your case to the appropriate person. Very friendly and cordial attention focused on the client's needs. The branch is highly recommended. Visit in September 2023.”
9AM - 2PM
1801 Alton Rd, Miami Beach
Banks
“A deep thank you to Lázaro González for his excellent attention. His cordial treatment and dedication to keeping me informed of Chase Bank services and products is surprising. His advice was very valuable to me, because thanks to him I am sure that I adhered to the best products of the bank.”
9AM - 2PM
500 Collins Ave, Miami Beach
Banks
“I had very bad experiences with this Bank for yearsFinally they have Arlene Lopez she has turned it around fast service she is on the front polite and helpful…not hiding in the back like other supervisors…Shalom”
“My wife and I were in Miami Beach on Vacation and money had went missing from our bank account and off it was sent, overseas. I'm sorry I forget the lady's name who helped us but she Immediately disputed and corrected not 1 but 2 attempts at stealing our money, as well as changed our bank account numbers and issued us a new card on site, and allowed us to make a withdrawal all within 25 minutes. Honestly best bank experience of my life. Good job yall, we appreciate you.”
“I went to this branch on July 15th 2020 by 11:15am. Tatiana took care of me. She was very nice, very fast and very professional besides, she's got a beautiful voice. Loved the whole experience.”
“I was disappointed to learn recently in the news that HSBC will close all of its retail banking in the United States. I have enjoyed the conveniences that HSBC has provided me over the past eleven years that I've held accounts with them. The service was always efficient, professional, and friendly.”
10AM - 2PM
1824 Alton Rd, Miami Beach
Banks
“I had an excellent experience, I would give this place 10 stars if possible. Alfonso and Rene Bendana were very professional and were able to help me effectively with my concerns and issues. I am truly grateful for their service, professionalism, and humanism. They were both very knowledgeable, and helpful.”
9AM - 12PM
1045 5th St, Miami Beach
Banks
“Excellent service and all the guys are lovely, they treated me spectacularly with all the things I requested, they really did a great job! Especially many thanks to Valentina the manager who is a sweetheart, she deserves to always have her there! Thanks a lot!!”
9AM - 2PM
350 Lincoln Rd, Miami Beach
Banks
“This is my first bank in the USA. We opened an account and a card in one visit. The transfer of amounts via SWIFT and payment via Zelle proceeded normally. It’s a pity that the limit is not very large, but you can send a larger amount the next day. Salaries are credited without any problems. I recently received a credit card that works everywhere. There is a small cashback. When visiting the office, I received the necessary assistance without any problems. The bank's application is very simple and understandable, although for 2 years there were short-term interruptions in operation (at night).”
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“The facility was nice and clean. Staff is very attentive and nice. Mrs. Guerrero was awesome and made me want to stay unfortunately I was moving out of town. Nevertheless she made the process very smooth and easy. Would highly recommend this branch as an example of great customer service !”