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July 2025 by sheila i-wms.
Oh my Goodness!!😁
The Best Western Atlantic Beach Resort Front Office Staff is OUTSTANDING!!
We are visiting from Dallas, TX and upon arrival, had a not so good experience at another hotel and actually left it.
We came to The Best Western in person, praying for vacancies. Ms. Yenisledy was SO very patient, friendly and understanding. She patiently reviewed the reservations and gave me very detailed attention and helped me find rooms for my family!! Yenisledy spent approximately 30 minutes or more with me, and assisting me!!
We are here celebrating my son’s 30th birthday and we were able to secure three rooms!!
Yenisledy is 10 out of 10 when it comes to customer service and genuine care!! I am SO appreciative and Very grateful!!
I also want to sincerely thank Mr. Jefferson, as he also helped/assisted -along with Yenisledy-with securing rooms for us.
Another person who I want to express my gratitude to, is the front office manager, Ms. Yadira Caicendo!!!! THANK YOU!!
You ALL are absolutely Wonderful and you do an Outstanding job with managing the most important part of the hospitality industry - which in my opinion is the genuinely welcoming people, focusing attention to detail and helping with a warm and friendly approach.
We were able to get rooms with an ocean view, and it has been THE BEST hotel/resort vacation experience EVER for us!!
One last note: The entire resort staff is EXCELLENT! Mr. Edgar - regarding the parking was awesome also! The restaurant staff and the pool bar service staff are all Awesome!!
I submit this review with the utmost sincerity.
Thank you, Thank you, THANK YOU!! :)
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July 2025 by Fishi Teller
It was a really great vacation journey,
They have 5 star service & fantastic views to the beach,
Also they offer Indoor parking for a daily charge,
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July 2025 by Fernando Koscis
Had a great stay at Best Western Plus Miami Beach! The hotel was clean and well-maintained, the room had everything we needed, and the ocean view was absolutely amazing. Loved the pool area and the bar perfect for relaxing. Highly recommend!
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July 2024 by MATTHEW
Our stay at this hotel exceeded expectations. The property was impeccably clean, and the staff were warm and attentive. The room was spacious and well-appointed, with a breathtaking ocean view. We can't wait to return!
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July 2024 by Islam Ismailov
Don't come to this hotel. Waitresses in their restaurant will ruin your whole vacation. This hotel doesn't care about guests. And even the location won't save you. In addition, this hotel doesn't clean the rooms. You will be sitting in garbage. Condensation leaks from the air conditioner. This makes the floor always wet. This hotel is not a 3 star, it is a 1 star.
P.S. Dear Barbara Romano, I will tell you something really important for you. We, the guests of your hotel, bring money that we should have spent in your hotel on food to neighboring hotels and restaurants at them. Believe me. I am absolutely not a picky client, but even I was able to lose my temper with your idiotic staff in the restaurant at breakfast. Dear tourists, for this money you can rent an apartment nearby and get exactly the same service - zero. But in this case, no one will spoil your mood.
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July 2024 by Iana Souza
Only positive- Great location on the beach.
Terrible hotel- the loudest hotel I have ever stayed at. I was woken up every single night by the guests in rooms next to me or service staff working outside my door. Hotel staff did nothing to Address the noise complaints by the other guests and did not answer the phones during the night to address the issues.
Be prepared to listen to other guests blare music and scream at each other ALL night long. I recommend you bring ear plugs to be able to sleep.
I was given the opportunity to change rooms during my stay and could not escape the loud noises throughout the night with an added bonus of the shower not working properly!
The halls reek of marijuana as you pass rooms. If you want to not sleep, feel unsafe, and listen to domestics all night long this is the hotel for you.
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July 2024 by Aurelio Batista da Silva
Basic location, meets needs well.
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July 2024 by Missy Bryant
It was very humid in the building, which wreaked havoc on my sinuses. There looked to be mold on the ceiling, in the halls of the floor where my room was located. Having an ocean view balcony let me see just how dirty the pool was. I had a poor experience for breakfast buffet and recommend you find the store with breakfast burritos nearby instead, it's within 2 blocks. The food was really bad. The meat tasted like cardboard and so did the potatoes. There is no option to buy a carryout box instead of sit down, which is customary at most hotel buffet breakfasts. Don't come near closing because they try to rush you out before you can finish eating, even if you don't need anymore food from the buffet. There is also a $10 fee per package/box for deliveries such as Amazon, which should be covered under the resort fee. The only reason I did not rate this place lower is because the front desk staff was friendly and professional, and I liked the sitting area with games, as well as the poolside bar.
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July 2024 by Leo Mkrtchyan
Poor service, no breakfast, showers have the cheapest quality and you have to begg wather to drip. Pool is Jacuzzi size, you can't really swim in that. You can just sit in the pool. For this huge hitel building, wich haz thousands of rooms, the pool capacity is only 5 people ( and they can't even swim) . However when you see the pictures do not believe them. Check in starts at 4pm , evening and check out is at 11 am . Stuff is unprofessional, careless. If you are looking for affordable hotel in Miami, stay away from this hotel. Find a good one.
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July 2024 by Juan Carlos Carballo
Need parking for guests.
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July 2024 by mia gomez
By accident I left my Gucci Slides in the closet( they said I didn’t but I could call the supervisor ) it’s impossible to reach anyone at this place , room are 2/10 , pool looks dirty all the time .
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July 2024 by Kassi Hyatt
I will make several points to answer everyone’s questions based on our experience.
1. The front desk will tell you there is no parking on premises, that is a lie. If you talk to the guys at the activities desk, you get a parking spot for $20 a day. They ARE LIMITED and SMALL! if you don’t get one, you’re paying $40 a night, 2 blocks down the street.
2. If you book a suite, bring a sound machine that works really well. There are NO QUIET HOURS, and the staff allows guests to play pool right outside your room and won’t answer the phone when you call them. Adding to that, people really just have 0 respect for others and are not considerate of the time and that people are sleeping in very close proximity.
3. Yes this IS on the beach, and it does come with 2 chairs and an umbrella. If you did NOT book an ocean front room….your view sucks.
Adding to that - if your room is on the 41st street side of the building - don’t expect to sleep past 6:30 am every morning but Sunday bc of the construction next door.
4. Housekeeping did keep things clean, but they took all of the washcloths and all but refused to replace them - 3 days in a row. Thankfully I bring my own from home to remove makeup - so I don’t ruin their nice white ones - THEY TOOK THOSE TOO!
5. BREAKFAST IS NOT INCLUDED. There is a restaurant on premises, we did not dine there so I have no opinion. It did look nice.
Do not bother with your AI response. If you would like to remedy anything you can contact me directly.
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July 2024 by Moses
I stayed there for a few days and I really love the place. It's a very nice, very decent, reasonable price.
Rooms: The rooms are nice and decent.
Food & drinks: They have two restaurants in the lobby that you could buy meals from.
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July 2024 by Juan Sanchez
Excellent location, very good rooms and excellent service provision
Rooms: Clean room with permanent toilet and replacement of towels, very good
Walkability: Direct access to walk along the edge of the beach especially at sunset
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July 2024 by Deborah Brinker
Parts of the hotel smell like molded. Said they had free breakfast but they didn't. The reception desk not helpful. I should have stayed at my Hilton or Marriott
Walkability: Not much
