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March 2024 by Shuki Far
Very bad value for your money!
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March 2024 by Silviu F
Booked a room thru Airbnb, host was AVacations, bought tickets, rented car and they cancelled after few days, noticed they have same apartment twice, probably had a higher price. No answer from the owner ... money will be refunded up to 15 days, what scam is this?Rooms: no idea
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February 2024 by Elise DeCamp
Mimicking the last review. I booked a spa day with my mom. She flew in for the day. We show up day of and they say that our massage is cancelled and we have to do a later time. This messes up our whole schedule for the day bc we have other things planned. We go to the spa, lots of things are broken. We get the massage, it’s okay. They charge us $100 service charge. So it’s $600 for 2 massages for 50 minutes. Absolutely not worth it. And just bad service all around. Would not recommend for a relaxing day.
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February 2024 by Karina Naar
I was in this hotel I loved it! Above all, I loved the spa. I felt very comfortable with Brígid's attention, she was the person who treated me; Too friendly, very professional and of course he would return to such an excellent place.
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February 2024 by Steven Twigg
I went for the spa. The massage was... fine, I guess. The facilities were also.... fine. Jacuzzi out of order and Finnish sauna not at the temperature it should have been. There were multiple times no one was at the desk. It has been a real hassle to get a simple receipt. Over a week, contacting multiple times and I still haven't been able to get it.I think for the price that is disappointing service. It is, however, a nice location.I would sooner go back to the Ritz, Four Seasons, or other.
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February 2024 by Maureen
We visited the spa. Wonderful experience all around. Great facilities with myriad options, Welcoming staff, and amazing professional massage. Left there feeling relaxed and pampered. We will definitely come again.
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February 2024 by Natasha Cuda
My husband and I stayed at The Carillon for 8 nights while in Miami. We stayed in an ocean front luxury apartment, room 217. The room had a pretty full size kitchen, a microwave with an air fry crisper option, and a great fridge with a stand up freezer that easily fit a standing wine bottle, a plus for my parents who stopped by :)The room is a bit dated for a 5 star property, but the views and incredible service from every person on site made up for that.We booked thru our travel agents so we received breakfast free every morning - minus paying for the 18% gratuity included in all checks on site. The service was absolutely incredible. The managers always stopped by and chatted with us, the servers were fantastic and always remembered what we ordered. We really felt welcome, and I was thrilled at the menu. Lots of organic, grass fed options across the board - and there was only one dish we ordered that was sort of eh (lobster tacos). Otherwise we loved the food at The Strand, having eaten there for breakfast, lunch and dinner throughout our stay.I had the pleasure of enjoying the hydrotherapy spa, great facility for women. The men’s side was a bit lacking, a big chunk of their amenities was under construction which was a bummer (says they are finishing in a week) I managed to throw out my back while on site - absolutely terrible - and the fantastic team worked with me to get me into their Touchless Wellness system. I took 2 sessions on the ReWave machine, an electric stimulation machine - and I was walking the NEXT day. Unbelievable. Thank you to all the spa women who guided me thru this process, so grateful for you all.Front desk staff was also fantastic, as was valet.The amenities and staff make up for the dated hotel!!!!
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February 2024 by Karolina Rusek
Go visit the spa! I got the Himalayan salt massage and it was amazing. Vicky did a great job she was so sweet and caring.
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February 2024 by Sarah Shippey
i came to the carillon for the spa and wellness center and the experience was very nice. unfortunately, we waited for 30 minutes for our car to be brought up from valet, and when it arrived, there was very visible damage to the car and the valet guy denied it and tried to pretend there wasn’t anything there. they’ve lost a customer for how unprofessional this encounter was
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January 2024 by Jabari Lyles
Perfect spa day at the Carillon today. Every staff member was authentically friendly. High quality practitioners. The massage and facial changed my life. Facilities are beautiful and clean. Will definitely be returning.
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January 2024 by Peter Iancov
Old, outdated and expensive. Amazing gym and spa facilities though. Also a very good Concierge.However, closing the bar at 9:30pm on Saturday night and the room service at 9pm is probably showing that that they have little clientele or little business sense.
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January 2024 by Eddie
The best part I liked is the SPA. A lot hot men cruising and looking. I met about 5 married men looking for fun.Some even came to my room.
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December 2023 by Mary Bell
This is my second time in the spa. both times have been great. Everyone from Valet, front desk, therapist, and attendants inside the spa are attentive. The attention inside the women's locker was exceptional. My massage eas excellent by Eddie (not sure of spelling) and girls from reception area were the sweetest.
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December 2023 by Pat Conde
I didn’t stayed at the hotel, but I went to the spa with friends . Spa was great, very nice and clean; but service was excellent. Brigitte took care of us, was very attentive and helped us with every little detail, she exceded our expectations. Will go again for sure !
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December 2023 by alessandra silva
I've been going to Carillon for a few years now and I'm happy to say every time I stay I feel great about it, this past weekend (11/23-26) my husband and I stayed for the holiday and was upgraded to a wonderful room with side ocean view, the concierge person name Cristal was exceptional, friendly, helpful and overall extremely professional. We had a wonderful time, the spa as well the staff were helpful, ready to assist and made sure to keep the place clean and pleasant during all the days of our stay.I definitely recommend Carillon if looking for a hotel that treat you with the attention and care you deserve and have professional people working to make your stay as comfortable and pleasant as possible. I'll give more then 5 stars for sure. A. Silva