This Chase Bank branch on 41st street in Miami Beach receives mixed reviews regarding its customer service. Many customers describe a wonderful and professional experience, with specific staff members noted for going above and beyond to help resolve issues. Reviews highlight spectacular, attentive, friendly, and excellent service, with associates praised for explaining everything in detail and making processes easy. Some customers report having a wonderful experience and feel proud to be Chase customers. However, other experiences mention inconsistent service. One reviewer encountered a rude employee who could not assist them and gave them no choice but to return another day. They noted that while the branch used to have great personalized attention, it had changed, though a later update confirms the return of positive, professional, and pleasant treatment. The branch is also appreciated for its fully air-conditioned, 24-hour indoor ATM. Overall, experiences at this branch can vary, but many find it to be a great and very professional bank.
I have been a customer of this bank for years and today a teller, I think her name is Gloria Oh Claudia, saw a wound on my finger and offered to treat it... you could say that they take care of their customers 100% with their attention.
February 2025
At this Chase branch on 41st street in Miami Beach , the only person who goes above and beyond to help his client is Ernesto Diaz. He is absolutely wonderful and will help you resolve all of your issues.
March 2024
Juan is the man of the show. Very positive person very positive energy.
