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“Patrick, Manny, and Zhanibek at the Bank OZK – Sunset Harbour location deliver a level of service that is almost impossible to find today.
This is true old-school banking — they know your name, they answer the phone, they email receipts immediately, and they personally call to confirm transactions. In a world of automated systems and impersonal “large format” banks, this team operates differently.
The attention to detail, responsiveness, and genuine care they show sets them apart. It feels like private banking service with community bank warmth — and that combination is rare.
Nothing like it anymore.
Highly recommend. - The Sunset Harbour Realtor”
“I had a wonderful experience with Nayana Nava at Bank of America. She was extremely kind, patient, and professional.
As a new customer, I had many questions, and she took the time to explain everything clearly and make sure I understood all the details. She made the process of opening my account much easier and less stressful.
I truly appreciate her customer service, positive attitude, and willingness to help. Thank you, Nayana, for making my first experience with Bank of America such a great one!”
“Dealt with many prestige banks over my lifetime. This private(no-frills) banking facility is tops and a joy. Thank you Rosemarie, Pablo, Zach, David. You are a beautiful TEAM.”
“It was a pleasant and smooth experience opening an account with First Horizon at Miami Beach branch . Angel was super professional and very knowledgeable, kind and fast . Celese the manager also gave me a warm welcome as a new client . The branch decoration is also beautiful. I definitely recommend this bank.”
“I have had an account at this branch for over 8 years and they have always provided excellent, fast and clear service to all my needs, especially my Account Officer, Mr. Wilson Roldan, who has always been patient in guiding me through everything related to my accounts. I definitely recommend this bank.”
“This is the most professional bank with great workers. I had help with my financial situations with Kaylin, she’s very knowledgeable and very good at what she does. I will continue to ask for her help when needed. Thank you for having her.”
“I almost didn't go here because of all the bad reviews. I had a good experience here with Rebeca Sanchez. The place seemed clean and staff was friendly and efficient.”
“(Translated by Google) My experience with this bank has been amazing, especially with Ms. Massiel. She managed to solve our concerns and satisfy our needs, showing efficiency, responsibility, empathy and cordiality. I appreciate having come to that branch in Miami Beach.(Original)Mi experiencia con este banco ha sido asombrosa, especialmente con la Sra. Massiel. Ella logró resolver nuestras inquietudes y satisfacer nuestras necesidades mostrando eficacia, responsabilidad, empatía y coordialidad. Agradezco haber llegado a aquella sucursal en Miami Beach.”
“I strongly recommend that businesses open an account with Chase Bank. The service is very reliable, and banker Camila Perez was friendly and helpful. Everything was handled quickly and professionally.””
“First the number listed here is wrong so look elsewhere if you need to call them. I walked right in on a Thursday morning in need of an instant debit card. The bank has comfy stools for customers! There was one customer being helped and I was immediately helped by Fabian Guedes. Fabian was the best! So friendly and kind! He made my upcoming international trip after I forgot my debit card so much easier! 💙”
9AM - 1PM
1570 Alton Rd, Miami Beach
Banks
“We had a TD bank which had worst service and Mgt I repeatedly requested the headquarters to follow up on the Mgt no response… THE BANK CLOSED ON COLLINS..
Today I visited one on Alton road I was impressed with the service Proffesionalism provided by Silvano She helped in all the information I needed and if u have issues with banking services see Silvano..
Shalom”
“My recent visit to this Bank of America branch was exceptional, thanks to Khatereh.While I waited for my turn, I had the chance to observe her interactions with other customers. With every single person—whether it was a simple transaction or a complex issue—she displayed the same high level of patience, expertise, and genuine care. She was clearly going above and beyond for everyone. When it was my turn, she brought that same incredible energy and professionalism to helping me with calling her colleague and manager to make sure I’m helped with my retirement plan. Khatereh doesn't just do her job; she sets the standard for what customer service should be. This branch is lucky to have her.”
“The 5th Street branch on Miami Beach is excellent. Great staff and manager. Always helpful, professional and welcoming. They go above and beyond for their customers. Give them a pay rise, please.”
“Excellent is an understatement, Jose helped me yesterday and his treatment was top quality, he answered all my questions, I was able to complete all the procedures without any problem, excellent quality of service, always putting the customer at ease.”
“It’s always a pleasure working with City National Bank- across this branch and the one by Aventura mall. Special thanks to Brianna who provided incredible and attentive service- this is what sets City National Bank apart from other banks! All the best”
“Andres Ramirez was honestly the best banker I have ever experienced. He was very professional, had answers to all my questions and just exceeded the expectations for me thank you Bank of America for having a great banker .”
“One of my favorite bank branches. Very positive and neat staff, Alena manager always does excellent service. I ordered a card under the accelerated program, on the second day it was delivered to the reception. Yesterday I exchanged Chinese yuan and euro for dollars, very fast exchange!”
9AM - 1PM
930 W 41st St, Miami Beach
Banks
“Excellent branch. From the moment you arrive, the branch agent assists you and refers your case to the appropriate person. Very friendly and cordial attention focused on the client's needs. The branch is highly recommended. Visit in September 2023.”
“I was disappointed to learn recently in the news that HSBC will close all of its retail banking in the United States. I have enjoyed the conveniences that HSBC has provided me over the past eleven years that I've held accounts with them. The service was always efficient, professional, and friendly.”
“Flagstar Bank exceeded my expectations. From the initial contact through completion, their team was professional and easy to work with. Communication was clear, questions were answered promptly, and the entire process moved smoothly. It’s refreshing to work with a bank that truly values its customers. Highly recommended.”
9AM - 2PM
350 Lincoln Rd, Miami Beach
Banks
“Just writing my experience with Mrs Sofia. She was professional, proactive and very friendly. Solved my wired issue, she actually called me and invited me to visit branch to quickly solve a wire issue. Unbelievable urgency was shown to help me”
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“I had another great visit with The Miami Beach Branch Team as always they were amazing!! Always Professional on every level Maxine and Jorge asisted with my financial needs and I am very satisfied with the dedication of the staff!!”