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October 2023 by Wes O'Donnell
EDIT: Adjusting this review from 1-star to 4-star. The business reached out and apologized for the situation. Their customer support was enthusiastic and accommodating.ORIGINAL REVIEW: I bought a $163 lamp that burnt out after 8 months and 14 days. Missed the 180 warranty by two months. I would have been better off buying the non-OEM, cheap version from Amazon. I’ve been a long time customer of MyProjectorLamps so this makes me sad to have to start going elsewhere.
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October 2023 by jim collins
Very rewarding not only to get excellent customer service about an issue with our projector, but to be offered documents and directions on how to resolve our issue. This is just unheard of. As a representative of our company, we will continue to welcome any business from MyProjectorLamps. Great Job!!!
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October 2023 by David Franken
GREAT customer service and an excellent value.Replacement bulb arrived within the shipping window but wasn't very well packaged. The bulb appeared undamaged and fit my projector (although not as well as the original). It worked as expected for about a month and then died unexpectedly. I contacted customer service and they handled my replacement perfectly. I emailed late at night and received a prompt response the next morning. Within the day I had a RMA and shipping label and a replacement was shipped as soon as I shipped the dud bulb. The amazing support was unexpected given the great prices and cut rate packaging used to ship the bulb. I am still impressed with their great level of customer service. I knocked one star off because of the poor packaging and dud bulb.
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October 2023 by Rhonda Brotherton
We bought a projector lamp for our vaca rental. It was just past the warranty period when the red light came on the projector. I called anyway as their website said to. They were very friendly and took care of us with a replacement that was shipped right away. They didn’t make us wait till the bad one was returned. We appreciate the great service and will buy from them again. (And will be keeping a spare on hand from now on)
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October 2023 by Michael Randerson
The delivery was prompt and quick. The bulb was well packaged and met the description. It was easy to install and works perfectly.The price point was excellent.
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October 2023 by Lee McCoy
I was reviewing their products online but I had a question that I couldn't get cleared up online so I called customer service. They were very concerned and very helpful and they solved my problem and place the order for the lamp. It was a pleasurable experience.
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September 2023 by Chip Brown
Fast shipping and *fantastic* customer service! I had an Optoma projector that was having overheating issues. After trying everything else I ordered a new lamp. During the few days I was waiting for it to arrive the machine burned up, apparently the circuit boards were the problem.I contacted them and said "uhh, I don't need this anymore" and they immediately responded with "no worries, just send it back". They then gave me a prepaid mailing sticker, no questions asked.I felt kind of guilty about them being so accommodating for my problems, but after several very polite back and forths they assured me it was fine, despite them losing money (shipping costs) on the deal.Wow, I will absolutely buy anything they sell. Sadly they don't sell projectors, and I need a new one... :)
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August 2023 by Jesus Vega
My order was received in 3 days. The projector lamps worked perfectly. Definitely recommend doing business with MyProjectorLamps USA.
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August 2023 by Gene Sharratt
My experience with MyProjectorLamps USA was one of quality product service, delivery, and attention to detail. I would highly recommend them to anyone looking for the right projector lamp and fast/efficient service and delivery.
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August 2023 by Geo Harper
Easy to find the projector lamp I needed on web site. Delivery of purchase earlier than originally expected. No hesitation using again.
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August 2023 by Tom and Eunice Fish
Would recommend this site. Customer support was great with a question on tracking. Responded quickly. The lamp we needed for an old TV was perfect.
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August 2023 by Jodie Brantly
Prompt delivery and excellent customer service. Representatives followed up on previous purchases to ensure customer satisfaction and maintain company integrity. Very pleased with MyProjectorLamps USA
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August 2023 by Jeff Marsh
Good selection of new bulbs for Epson 4010 projector at a good price. Information available on their website on how to replace. Shipping was quick. Bulb installed with no issues and resolved the problem. Overall a great experience!
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August 2023 by Leul Shewangizaw
This company is incredible. The first time in years I’ve experienced such great customer service. My lamp stopped working after a month so I called looking for help. They gave me some troubleshooting steps and told me I can get it replaced for free, I just needed to send in the old lamp. 3 days later there was a new lamp at my doorsteps.
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August 2023 by St Peter Lutheran
Best price on an OEM replacement lamp, and shipping was FREE!Proper lamp arrived in a few days, installed per instructions, and works perfectly. I can recommend this company, and I will order again from them in the future.