Publix Pharmacy On the Bay is a pharmacy where customers can fill prescriptions and shop for over-the-counter medications. The staff of knowledgeable, compassionate pharmacists provide patient counseling, immunizations, and health screenings. Many customers have changed their prescriptions to this Publix, finding the associates beyond helpful and a breath of fresh air compared to other pharmacies. They note prescriptions are filled on time and the staff helps find the best prices. The store itself offers some of the best specials around in its bakery and produce sections, and is considered a must for vacation staples. However, customer service experiences in the broader store are mixed. While some employees are awesome, the service can use some upgrade. Specific criticisms include that cashiers can use customer service training and that the deli department has issues with long waits and perceived laziness. One customer reported a notably negative experience with a rude employee mopping near the frozen food case, highlighting a need for better training and accountability. Overall, it is mostly an okay Publix where the pharmacy is highly recommended, but other departments require improvement.
I find this pharmacy to be very helpful. The pharmacists in particular. They are seemingly short staffed so sometimes there is a long wait but that isn't the fault of the pharmacist. They have only once been out of one of my Rx's which CVS is always out of. Have moved all my prescriptions here.
March 2023
Some of the best specials around. Get their card and start saving. Bakery, produce and staples for vacation travel is a must.
November 2022
I love Publix, but don't try to get a sandwich made at this location. It's like the people that work at the deli don't want to do anything. You have to wait 30 minutes per sandwich. They are just lazy.
