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February 2023 by kenny van
Worst Experience Ever. My father just went in there to try and make an ACH Transfer from his own account that got denied, so they guided him to wire the money instead, but after they saw the amount, they told him that they could not do it for him because of security reasons. Then they proceeded with another excuse when my father asked them why he couldn't do as he pleases with his money and they said that the receiving account was not "verified" even though I have made multiple deposits and wires through the receiving account. Then we asked them what we could do next to pull the money out of our account, and they told us to go somewhere and do it. After I told my father to get their business cards, then the Manager, Meisy Brown, decided that she could suddenly proceed with the wire, and when we accepted she made him wait even longer. In the end, we left because of the abysmal service. We also tried to get the business card of the person who initially provided my father service, but they kept denying us until I spoke with them and told them I would be speaking to Corporate Bank of America and the Consumer Financial Protection Bureau. Thankfully I have great connections to the CFPB, so my complaint should should be able to be escalated in a timely manner.
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February 2023 by Vanesa Bonilla
By far the worst Bank of America. The drive thru they have the lights on but Noone available and all the other lanes have cars parked in it. When you park to go inside they also have it lock. At 11am this is ridiculous, they might as well just close the location permanently
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January 2023 by Roman Surkov
Went there twice and every time they come up with new policies not to do their job. Complete waste of time...
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June 2022 by girlari rivera
The most irresponsible and inconsiderate and disrespectful bank I have ever been to. My boyfriend and I (I’m a female) had an appointment for Thursday at 12pm, they call me at 11am to tell me their system is down and that they will call me by 11:30 am to inform me whether or not the system is back up and to reschedule if necessary.No one called me back so at around 3 pm I GO to the bank and explain the situation to the assistant that helps you when you walk in. She schedules us an appointment for the following day (Friday at 11am) with Cidny.Friday comes and my boyfriend and I are here at the bank at 10:58am. A man walks over asking if I need help, I say I am here for an appointment. (I then recognize his name tag says Cidny) and I say “I was told my appointment is with you.” He proceeds to say there’s no way we have an appointment with him because he has another appointment with someone else at 11. At this point I am furious and I am explaining that this is the second time that they have done this. And as I am explaining myself CIDNY CUTS ME OFF, TURNS TO MY BOYFRIEND, AND STARTS TO TALK TO HIM AS IF I’M NOT THE ONE SPEAKING! I’m guessing because I’m a woman he felt the power and need to speak to my man???? Are you kidding me ???? So disrespectful. On so many levels. Needless to say I continued to speak and expressed how irresponsible their team was and we walked out. The most terrible experience I’ve had. I NEVER write reviews, but the disrespect that CIDNY provided is boiling my blood.
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June 2022 by James Russell
Their ATM just swallowed my credit card, the sceen said "we can read your card" and turned red with the permanent message "ATM is out of order"!!!And i had about 4 more incidents with them during 2021. ???Stay away from BOA?
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June 2021 by Melissa Brown
The worse branch I've ever been too. I dread every time I take my 90 year old Grandmother to this location(who shouldn't be standing so long but has to because you can't sit and the drive thru is permanently closed)....and this was prior to the pandemic. COVID-19 only made them slower with a justifiable reason this time. The bank hours of operation has been cut and it's always packed. They only have 2 tellers working which I think is a disservice to the customers. A poor reflection on their leadership team. I wish I could give it zero stars...Do better!
