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January 2024 by Kate Carter
Have shopped here many times before, but won't be back. Gentlemen working behind the paint counter at 10:30 on January 14th went on an antisemitic tirade to a customer (Discussing that Chuck Schumer and bankers were dual nationality).
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January 2024 by Alex O
I ordered a Weber grill and scheduled delivery for a Saturday. They delivered the wrong one and I didn’t receive the grill I ordered until a week later. Ruined my weekend.
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December 2023 by Billy Albornoz
This type of industry itself all alone in particular should all always make sure that it all of its own types of store locations all always make sure to keep all their own types of websites as updated as possible with all of the amounts of info all ever need to know about this type of industry as well as all of the amounts of info all ever relevant to this type of industry itself all alone in particular and in all types of foreign languages in general. Therefore, in that way, all of society itself as a whole in general would all always be able to understand well enough about exactly what they all are all ever looking at in general as well as always being made sure to always be able to be kept as updated as possible via email, text-message and/or just whatever forms of online mass-communication that there all might all ever be existing in general and aside from just being as updated as possible through all of the types of websites for this type of industry itself all alone in particular and that all of those forms of online mass-communication themselves as a whole in general are all also all always able to be translated into all foreign languages in general just like the website for this type of industry itself in particular and all.
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December 2023 by ernie castaneda
Never coming back to this Ace hardware. Not just experience but witness poor customer service from one of the sales associate. Did not have the time to explain to a gentleman the details of his request and when I approached him he seemed it was too busy to help me out for measurements on hardware I wanted to install. Thanks for making it clear I'll never come back to this Ace hardware again
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November 2023 by Varny Papazian
Not responsive to customers needs. Will point you in a general direction without helping to make sure you find what you need. The employees here are not knowledgeable about needed supplies for a repair.
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July 2023 by Ocmara Ortega
I'm not sure if it was management, but it seemed like someone in a “leadership” role was yelling at an employee. It was nasty and this should not happen; it also made me feel very uncomfortable as a customer and makes me not want to shop at a place that treats people that way. The person was yelling and I could hear it from the aisles. The person yelling was calling the other person stupid, and it was belittling. Whoever this was, it is not okay to talk to someone like that. Sorry to the person that had to endure this behavior.
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June 2023 by Jose Martinez
They may not be as big as Home Depot but they always have what I need. Friendly and helpful staff as well.
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June 2023 by Juan Himiob
Manager was incredibly rude and not helpful at all…. Lost a customer today!
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May 2023 by Gerardo Luna
What a great store, found amazing deals on tools and friendly staff! I just became a member it was my first time there and even the store was closing the lady at the register took the time to add me in the system and help me with my items! Nice job ??
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February 2023 by Dave P.
No one bothered to assist me. One male hiding towards the rear of the store playing with his phone. The paint lady ignored me. The cashier suggested I go elsewhere for my pipe fittings.So I have.
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December 2022 by Harry Madorin
friendly staff, well stocked. good prices
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December 2022 by Sandro Palacios
Excellent customer service. They had exactly what I needed.
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October 2022 by Brian Pla
An old fashioned hardware store. You won't find everything there but there's a great old world feel.
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September 2022 by Michael S
This used to be my go to Ace Hardware store since they first opened; until I tried to exchange a defective sprinkler I only had for five weeks a few months ago. After many purchases over the years, this was my first visit to exchange a defective item. The associate that I approached handed me off to the South Asian supervisor(don’t know his name) who refused to take back or exchange the sprinkler stating that after 30 days they don’t do exchanges. I had proof of purchase plus the package even stated the Ace Promise that if the item doesn’t work the customer can return for a refund or exchange without limits. He was very hostile and loud creating a scene instead of providing exceptional customer service that I expect from Ace Hardware stores. I challenged him regarding the Ace Promise and he then agreed to exchange the sprinkler reluctantly, grabbing the defective product and tossing the new sprinkler on the counter and refused to provide me with a new receipt. I was extremely embarrassed, not just for myself, but for the other customers and employees. My experiences with the staff had always been pleasant and polite that’s why I rated two stars and not one. I have had many encounters with this supervisor over the years without incident, but it only takes one bad experience to lose a customer. I was a loyal customer since the store opened, but now refuse to go again and instead go to the Ace on Dixie Hwy and SW 80 St where the staff has been great.
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September 2022 by Jojo Bean
Great place to find your essentials if you dont want to go to home depot. If they dont have the product the employee calls other stores to find it for you. Their super cool!!
