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December 2023 by sergio betancourt
Appreciate the speed and service, thank you guys!!! Miguel was very helpful behind the scenes and Tyreek was awesome!
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December 2023 by Kenneth Burton
If this is a typical driver for this company he should be fired and the company should be shut down. And if a driver like this runs over someone in a parking lot I'm sure your insurance company will shut you down.I was parking at the Walmart on North Congress in lake Park yesterday November 31st 2023 and unloading some stuff from the back of my pickup. The parking lot was crowded and I glanced and a large truck was coming fast down the narrow parking row which was crowded with people and carts. He was going at least 25 and maybe 30 mph through the parking lot. If I hadn't stepped back he could have easily hit me or other people in that row. I didn't even have a chance to get a picture but I saw the back of the truck which said "slow down it's the law." Then he whipped around at the other end of the parking lot and cut through parking places and parked a couple rows over and I snapped a picture. I would never use this company.
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November 2023 by ugo didonato
they towed my car for not having update my plate in the parking system of my condominium, so no problem with that.They did damage my car and do not want to be accountable for, I did show pics of the damages and they said it is an old car an they might have been there. They said that they took pics of the cars before picking it up showing damages but when i asked for it they went silence. When I insisted for it they said there is no discussion,Mike Brook is the worst in customer service, I left numerous messages and sent numerous emails and got crickets......Hope you get the same treatment
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November 2023 by Trân H.
Terrible!!! My car broke down on the street and I called to request roadside service around 9 pm. Until the next day 5 pm nobody came to tow my car. What made me upset was I kept receiving text messages saying that eta arrival is 180 mins, 45 mins, 90 mins. Still nobody came. I called dispatch and they said they couldn't give me any eta. I had to call another company. If I would known that, I would call another company right away, so I would not have to way almost 1 day to get my car towed. I am not even giving any star !!
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November 2023 by Ugo D.
this company is the worst to deal with.paid for my tow. They damaged the car they admitted the damage. When i started calling for payment could not get any answer or refund for what that they did to my car!!!!!Mike Brooks is the worst representation for this company called multiple times left voice messages and numerous email. Not even the courtesy to respond. One star is too much but it is the minimum tonmake a review
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November 2023 by nicole cartuyvels
Forget the 1 star, this company should be SHUT DOWN. They ILLEGALLY TOWED my sister's car out of our designated parking spot that we pay for. When we came to pick it up, the manager couldn't have been more disrespectful. We passively brought up the fact that they illegally towed her car and the manager told us, "At least you aren't paying 'sweetie'." We responded how this shouldn't have happened in the first place and the manager started getting into our faces, we literally thought she was going to physically hurt us. The real and ONLY reason they didn't charge us was to avoid a lawsuit.POS company and management.
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November 2023 by Nicole C.
Forget the 1 star, this company should be SHUT DOWN. They ILLEGALLY TOWED my sister's car out of our designated parking spot that we pay for. When we came to pick it up, the manager couldn't have been more disrespectful. We passively brought up the fact that they illegally towed her car and the manager told us, "At least you aren't paying 'sweetie'." We responded how this shouldn't have happened in the first place and the manager started getting into our faces, we literally thought she was going to physically hurt us. The real and ONLY reason they didn't charge us was to avoid a lawsuit. POS company and management.
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November 2023 by Alex Z.
Kelvin was awesome. Everything was quick and professional.Thank you soo much guys !!!!
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October 2023 by Cristina Pennella Realtor
I recently had an excellent experience with alpine towing. When my car unexpectedly broke down on the highway, I called tesla for assistance, and I was truly impressed with their partnership with alpine towing service. The dispatcher was extremely helpful and guided me through the process, making a stressful situation much more manageable.The tow truck arrived promptly, and the driver JOSE MIGUEL LARA was not only skilled but also courteous and reassuring. They handled my car with care, and I felt confident that it was in good hands.Overall, their professionalism, punctuality, and fair pricing made a challenging situation much easier to deal with. I highly recommend ALPINE TOWING WITH JOSE MIGUEL LARA (driver 49) to anyone in need of towing services. Thank you for your excellent service!
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October 2023 by Marti P.
me atendio Jose Miguel Lara! he is the best! highly recommended this service. Recogió el carro en mi casa, llego 20 minutos antes del horario previsto, y me dejo saber cuando el carro llego al bodyshop para que lo arreglen. Servicio 10/10.
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October 2023 by Juan H.
I don't recommend this company, they picked up my car from home and dropped it at the dealer with no tag, it "magically" disapeared. Their customer service is terribly bad and they took no responsibility for the issue.Usually criminals steal tags for roberies or for vehicles with no registration. Jaguar and Urgently, who sent the tow truck should not trust this company.
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September 2023 by Jeff G.
An absolute joke. My Volvo broke down right in the middle of SR 7 during rush hour with my gf driving and they were called by Volvo roadside assistance. They (Alpine) call her beforehand and she tells them that the car will not go into gear, they need to bring a truck that can handle it. So the guy shows up and says he can't get tow the car because he has the wrong equipment, that he can't be responsible, and just leaves her there on side of the road. Then OVER TWO HOURS LATER they send someone with the right truck to take the car to the dealership. What a joke of a company. Our car was in the road with other cars wizzing by for nearly FOUR HOURS. Thanks for nothing Alpine.She also called 911. BSO showed up an hour later, said there was nothing they could do, and just left. One star for both.
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September 2023 by Lilly B.
waited 5 1/2 hours for a triple A tow from alpine. Driver never showed and never called! I would have been waiting for an eternity.. they were never going to come. I live in Fort Myers in a bustling city, not the boondocks. Worst business ever!!!! You'd have better luck waiting for Santa to come down your chimney!
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August 2023 by Meghan K.
Like so many others I called AAA and this company was supposed to come at 2:20. They never came and never reached out. At 3:50 I called AAA and explained that I had not received an update and it was past the ETA. The AAA call service person that took my call said they sent a message to the dispatch of the company provider and I should hear from them soon. I waited another almost two hours before calling AAA again. This call center personnel stated she saw my previous call and that the company hadn't responded. She stated this was a new provider for the SW Florida area. I looked it up, and of course they aren't even from my area!!! How deceitful. Luckily, AAA switched me to another provider that didn't leave me stranded with no communication. Unfortunately this company wasted a good chunk of my day.
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August 2023 by Anthony C
Alpine towing has taken care of My towing needs in ***** the latest was today August 22, 2023 they had a come after several attempts from ****************** to roadside assistance they refuse to bring the car to ************ and try to tell me that they were going to bring the car in ********** I had to cancel the ticket and reopen it the driver of their truck which is the most disrespectful driver Attempting to come pick up my ******** at a gas station as I told him I would move my car and I had no air in the tire he try to argue with me after arguing with me I move the car so he can get to it he waved me off and try to explain to their dispatch that I was the one that was wrong after waiting over an hour and a half I had ****** and ******.. From Alpine towing take care of fixing the situation the dispatcher ****** and the toe truck driver ******** now His truck was immaculately clean he was respectful and went out of his way to help meIt is now 11 oclock in the morning I had to wait almost 3 hours before they could help me because of ****************** towing the worst.. *******
