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December 2023 by Veronica Lamboy
Zero stars. Worst car rental experience ever. Do NOT rent here, especially if you have children who require a car seat. The car was dirty, the staff was rude, and the choice of car seats included filthy car seats piled in a corner, with none age appropriate for our baby. They also neglected to tell us that if we wanted to use our own insurance we had to show them proof that rental cars were covered. Otherwise they charge you for their insurance each day. They also charge you to add a driver and do not give you a refund if you return the car early. We will never make the mistake again of using this awful car rental agency.
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December 2023 by Jon Kruk
Amir picked me up and my flight was late. I didn’t know that I almost list my res. But Amor who is all about customer service told me not to worry and took care of me. It was quick and easy and excellent customer service
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December 2023 by Lance Peterson
Car we rented had under 8000 miles and the whole experience was very good. It's a little ways from the airport but shuttle service was good and staff was really nice.
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December 2023 by Anabella Azcarraga
This car rental agency is a one-man show located in a strange area. The office was closed when picking up the vehicle and I had to wait for him to get there. A family came to return the car and had to wait for the same guy to take them to the airport in the same vehicle they had rented. No shuttle service.When I got the car (a new 2023 Toyota Corolla, super clean inside and out), a warning showed up in the dashboard: “-797 miles, Oil Maintenance Required. See Dealer.” I was told over the phone to disregard it as the oil had been changed recently.It still didn’t feel right to keep driving with this warning (that kept increasing in mileage as I drove). I asked again to explain why the warning kept on showing if they indeed had changed the oil. Even though I said going back to Miami was not an option they said to go to any of their offices in Miami or FLL and they would change the vehicle.After several email exchanges, including one where I said I held them responsible for any damage to my family, others and the car, they informed that “we have consulted your case again and since the notice is uncomfortable for you, we will proceed to change the vehicle, reiterating that the vehicle is new and in perfect working order. We will contact you to coordinate bringing the vehicle to you. Please send us the address of your lodging site.” I never heard from them again despite having emailed them my location and having inquired a couple of times when should I expect them.Considering we don’t know a thing about cars, we had to limit our outings in the FL keys as we did not feel comfortable driving around with a warning. We also waited 2 days until we realized they were NOT even considering replacing the car.Although the reservation confirmation indicated we had insurance coverage, they still added an insurance coverage that I did not need claiming and insisting it was mandatory in FL. They charge $25 “activation fee” if you use toll roads (this activation fee is in addition to the actual toll fees). At the end I paid more for this car rental than I would have paid at a better-known company. Americars also charges ahead for the reservation and doesn’t have a flexible cancellation policy like other providers. We will not be using them again.
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December 2023 by Leonardo Salgado
Staff is great. I was received by Ricardo Venezuelan on the collection of the car and drop off . He was fantastic , very helpful in a good mood and tone of voice even though he was alone helping 5 clients at same time due to lack of staff in the middle of the night his performance was outstanding .
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December 2023 by Eddy Zenga
This place can not be trusted, Do yourself a favor and go with the famous car rental companies, Upon renting a car in Florida, They were suppose to come pick me up at airport with shuttle bus, I ended up waiting 1 hour before a shuttle bus showed up and the numerous times I had to call them. Then ounce arriving at their shady trailer where they do business' from, I did not take the transponder option for pay tolls, I prefer to pay the tolls if needed, which I did and have all the receipts as proof. After a few weeks I received my credit card statement and they actually charged me for the use of a transponder. WILL NEVER DO BUSINESS WITH AMERICARS - These people are thieves
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December 2023 by Rebecca Beasley
I booked my car reservation with Americars so I could use my American Airlines miles. I was not sure what to expect since the rental office was off the airport property. I called the office when our flight arrived and Amir picked us up within about 5 minutes of our bags arriving off the carousel. He was very personable and helpful. The overall experience was excellent for both the pickup and dropoff. I will definitely use Americars again when traveling to the Fort Lauderdale and Miami area.
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December 2023 by Fernando Delgado
I was picked up at the airport by Amir, who was courteous and quickly expedited my check-in so that I could be on my way after a long day of flying. I got the vehicle that I rented and the process was smooth from start to finish. Now I await the reimbursement of my $250 insurance deposit. Thank you one and all!
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December 2023 by Besma Musaddaq
Fantastic service. Ricardo was really helpful and nice and looked after us. Pick up and drop off easy. Nice car. Very efficient.
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December 2023 by Ben Swift
Booked Americars because of the good reviews.Picked up from the car rental hub all fine in Miami.We paid for two car seats which one wasn’t sufficient for our 8 month old. Luckily we were only driving 4 miles to our house rental so he had to sit on an adults lap.They said to come back the next day to get a proper car seat for him.They did go out their way to come to our house and deliver the baby seat.Unfortunately the car they gave us was high mileage for a rental car 45,000. The car hummed and shaked over 50mph which we only found out when we left Miami.On our last day of holiday I went to the car to go and fill it with fuel and noticed the shocking state of the rear tyre.It was back to the wire cords and in a very dangerous state.We contacted americars which after a long hard conversation explaining the problem they told us to go and get a new tyre at a Walmart auto centre.This was now late afternoon, we turned up and they didn’t have the right size tyre.We then went to two different tyre shops where one couldn’t do it there and then and the other again didn’t have the right size.The car had a spare tyre for temporary use. Guess what there wasn’t a jack or a wrench to even change it.Americars then said they’d send out recovery for the car to sort the tyre. No one turned up.The next morning I had to travel slowly with my two young children 100 miles with a very dangerous tyre just to be able to make my flight home.In dropping the car off there was no sorry about the shocking state of the car and the very poor service this company gave.This is my first review as I usually can’t be bothered to write them. But this deserves it.
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November 2023 by Bill Furr
Excellent service they pickup and returned us to airport promptly. Car clean and ready to go will differently use the again. Thank You for the great service. Are drop off was 5am and no issue with this.
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November 2023 by Niasia Barner
Amir was very nice and helpful . He gave us directions to make sure we were at the correct place. He came in a very timely manner to pick us up . Durning the car ride he made us laugh and it was a good time . This was our first time in Florida I would definitely recommend this place for rental car!! Awesome customer service!!!
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November 2023 by Jennifer Morris
I was a bit skeptical but booked because of the low price but everything went very smoothly. I called the number listed in my confirmation email and they dispatched our pickup driver. All that went smoothly and took under 10 minutes to coordinate. Amir picked us up and drove the 5 mins to the car rental place and he was super friendly and kind. He was very accommodating and gave us his card in case we need anything. Thank you, Amir!
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November 2023 by Michele Purifoy
Great place to rent from, staff Amir was very knowledgeable! It was quick both dropping off and picking up our car! Great experience! I would recommend them to all my friends and family.
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November 2023 by gordon greenlee
first class service, pick up at airport was fast. check in went quickly with no extra fees. would recommend. Amir our driver and check in agent was excellent.
