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March 2025 by Carmina Ponce
The worst branch in the entire country, I have never dealt with such ineffective employees. I live two blocks away and I have to take the time to go to more distant branches because THEY DON'T KNOW HOW TO SERVE! It really is amazing how poorly someone can work. Not only do they serve you poorly, but they SCAM you or even deny you a service.
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February 2025 by Emanuel Torres
Horrible experience at this location! My rep was Louis T, and he completely screwed up one of my upgrade orders.
Strike 1
I got my parents two new iPhone upgrades for Christmas and I told the rep that they would be gifts, to not activate them, that I would activate them after I gift them. He, of course, activated them.
Strike 2
Then, I find out that he added insurance on the phones without my consent. I did not care for insurance and I even mentioned this as well! However, after the order is placed, I then get an email saying "Welcome to Protect Advantage". I get you have to sell this, but sneakily adding it in there is not right!
Strike 3
The rep signed up the devices on the Next Up plan, once again without my consent! I did not care for the next-up service. Something I also mentioned NOT to sign up for!
Stike 4
I was placing this order by doing a trade-in of the previous devices. The rep did not process the order as trade-ins for the upgrades. Leaving me having to pay for the devices in full with no credit from the trade-ins.
Horrible, horrible, terrible customer experience I've EVER experienced!
Be careful here!
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February 2025 by Blue
Amazing!🌺✨🥳
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January 2025 by JD Estepa
The sales agent knowingly added services that I DID NOT want. I paid hundreds of dollars more than I should have because of their unethical sales practices.
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December 2024 by Sean Grossman
Louis and George and Fabian were absolutely great. They worked with me for 3 hours, did not give up, and were cool through it all.
I got great deals and am leaving exceptionally with a new watch and phone. Thanks fellas! For renewing my faith in phone stores and associates.
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December 2024 by Jamey Light
Hello, My boyfriend and I just bought new iPhone's and iPad's over the weekend. Elias and Lewis were so helpful in transferring numbers over. They were so helpful and so nice. It was a pleasure to be in that store.
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December 2024 by Donna Quinn
Elías at the At&T store at 18th & Biscayne in Miami defines excellence in customer service. It is because of his knowledge, patience, intellect & wit that I have remained an AT&T customer. You do not find gems like him in Miami.
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December 2024 by Javier Otero
Two days ago I went to this store to solve a problem with my account and the boys help me a lot specially Jorge, he was very professional and efficient , it was the best experience, I deeply recommend this store, congratulations to them for the outstanding service
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December 2024 by Pedro Enrique Cespedes
The best place ever! Outstanding service, especially from Jorge—the coolest guy ever! He truly helped me and offered exactly what I was looking for. If you’re looking for exceptional assistance when buying a phone or setting up telephone service, make sure to ask for Jorge!
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December 2024 by robert smith
Hands down best AT&T store I have been to and that includes Houston, Baton Rouge, and New York. Elias is easily the best AT&T employee I have interacted with, and was so helpful getting my iPhone upgraded, switching me over to the AT&T fiber and upgrading my iPad. If you’re in the Miami area, I highly recommend visiting this store for all of your cellular and internet needs. Thank you again Elias and Jorge, you guys are the best!!!
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December 2024 by Andreas Galanis
Great team that works together to get issues resolved efficiently..
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December 2024 by L I U B O V
Horrible customer service! No body wants to work there, we stop by to ask simple question about our AT&T accounts but they automatically sent us to call directly to AT&T and rejected to give us a service. Right after we went to another AT&T a few blocks away and nice lady was so helpful she answered all of our questions. But those guys at the Biscayne AT&T store gave a very bad reputation for AT’T company.
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November 2024 by Christos Konstantinidis
Fabián M, thank you for everything my guy. I really appreciate your help and your time in helping me out with my situation. Amazing people in this location, with positive energy, very polite and with knowledge of their work. Highly recommended to everyone! 👍
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August 2024 by Angel P
Very knowledgeable staff and great people. Elias is amazing and always willing to assist on whatever he can.
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July 2024 by John Verville
Great job handling the account!
Louis and his manager were fantastic as they helped me with Pixel replacement process.
My only complaint was that there was an offer for 50% off ear buds and they couldn't get me a pair in store or online.
