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August 2023 by Alexus Cherry
Wish I could give zero!!! Order two original pretzels… both were cinnamon in which this young boy grabbed with his hands not a napkin. Then asked for a few cheddar cheeses and he was so busy making jokes and fudging around with the co workers that he didn’t put them in the bag… WHILE in conversation with him about it. Gives a bad name for all young adults trying to work. While the rest of them were on phone. ALONG with a bunch of mini hotdogs sitting on the counter the whole couple hours we were at the mall. I will never eat at all aunt Annie’s as long as I live while that was the main reason we choose this mall.
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August 2023 by Chloe Morgan
Poor quality and bad customer service. My order was burnt and it actually hurt my tooth. When I brought it up to their customer service line the rep didn't bother to make any effort to act on my complaint. Over the years Auntie Anne's quality has decreased therefore this is the last time I'll be wasting my money here.
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November 2022 by Luis Mendoza
Orel was extremely rude, I asked him for pretzel nuggets and he told me they were only making pretzels I waited for my pretzel and noticed the people behind me were given pretzel nuggets. After he saw my face he realized I had noticed and tried telling the rest of his coworkers and gave me a RAW pretzel. I will be seeking legal action
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November 2022 by Jorge Giménez
The worst service and the worst staff serving customers
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October 2022 by Gabriel Guerra
I have bought several times, without problems, good product. But today something very unusual happened to me with the staff, according to the manager. I asked her if it was still open, surprised by the boy's gesture, a rather rude gesture. I asked him because he was upset he just wanted to know if he was open. Automatically, one of the employees at the cashier spoke to him and told him not to sell me. I asked him again why and he simply said no. We argued but I wasn't going to fall for their game. I see that they have many negative comments, I don't know why they don't do anything. Maybe it's the son of the dream, I don't know, but it doesn't justify the treatment of such a manager!!!!!!! Store in front of STEPS!!!
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October 2022 by Patricia Daniela Guerrero Hernandez
The worst experience, there was a girl named Andrea, she treated me super horrible. I hope that improves
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August 2022 by Erick Moore
Location is so hit and miss on quality it’s worth not batting anymore
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July 2022 by Solid Reviews
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
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February 2022 by Grand S.
Love the food, hate how the worker was really really rude. The name of the worker was name Joanna. I'm a veteran, how she was talking to me was like I was lower then her and how she talked to her co worker's was way worse. I was waiting in line for 5 minutes and in the time all I saw her do is be on her phone. This person should not be working here. Gives the company a bad name. I even asked her who is the manager and she said she is the manager. Really. I was with my family and friends and we all saw how she was being. No integrity,respect. Will be contacting there Hr. I can see that nothing is going to happen. Remember Florida is a no reason fired State Auntie Ann
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February 2022 by Hector R.
Whenever I get the craving for a pretzel this is where I go. Sometimes the lines are huge specially because it's located inside a mall but it's worth the wait. The pretzels taste really good specially my favorite the " cinnamon " one. It's definitely a guilty pleasure of mine.
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August 2021 by Amparo Morais
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
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August 2021 by Amparo M.
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
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July 2021 by Evan G.
Auntie Anne's at Dolphin Mall in Miami is a well managed Auntie Anne's location that has fresh and delicious snacks that works well when you are hungry and need something fast. The staff here is very efficient and gets the job done. I have enjoyed coming here.
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July 2021 by Juan Isacura
Look at these overheated, dry and unappetizing cinnamon roles… I went back and showed one of the employees and asked them to see if there was a way to add more glazed to these nasty cinnamons and she said I could purchase it… it’s no suprise why they have a terrible rating
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May 2021 by Stella B.
I'm in line waiting to be served a group of friends was behind me after me waiting In line for 10 mins a man goes to help the group of friends behind me .... so I tell him why didn't he take my order another employee tell me I need to wait my turn in I'm like how if it was my turn ...so he goes to apologize... the employee then goes to help me so I guess he was really sad that he did that so he tried to go beyond which was cool with me here goes Kiara at dolphin mall beat me mad no no no she needs to pay now because I don't want her to think anyone else skipping her so he told her he had it so at that point i tell them I have no problem of paying so she still in the back talking s*** so I walk off in tell them never mind ask for her name they said her name kiki .. smh worst pretzel place ever I rather go to international mall just for my pretzel