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January 2024 by Andres Rojas
Worst service ever, I bought a 2023 silverado 1500 duramax, at 2000 miles the truck started making noises in the rear suspension, I took the truck to the dealer at the beginning they said the noise was normal for any truck (I had a ram 1500 before and was quiet at all) the worst part was that they said "the sound is normal" even without a test drive so I had to make a complain with the service manager.He went with me to do a test drive as soon as he heard the noises he said we will check it and we call you back, after 3 days I had to go to the dealer again they never called me and for sure the extension number of the maintenance is unattended, they gave me the truck back and put me in a waiting list to replace the leaf spring of the driver side, 4 days later they called me to schedule a service to replace the affected piece, after one day the piece was replaced, the car was quiet and nice after 1000 miles later, the horrible noise came again, I had to go to the dealer and their response was, "we can not do anything GM said that noise will be normal and there is not any solution, so for them is normal that you bought a new car and you have to tolerate the noise like you are moving a box full of forks, such a shame in a new car an even worst the dealer service, that sound was not present when I did the test drive before make the purchase.I had to left my car 4 days more for a second review they didn't do anything more than play with my time, I had to picked up the truck because I was making my payments without use the car, and as a gift when I went to pick up the car the car had a scratch in the right front part of the bumper, what a nightmare with them.
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January 2024 by Frank Mansson
Got a new shifter for my Captiva. Service was completed and now I could get the ignition key out. Great but after the service, the center console had no background light or power. It took another trip to get it connected. Work was completed with no questions asked after the service manager supervisor got involved.
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January 2024 by Paola Cevallos
Great! Thank you Luis Amador for taking care of my car quickly and assisting my daughter in all she needed. You made the best for us to have the car back, working perfect now!
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January 2024 by Alexander Gil
The service team was very professional and efficient. The turn around time on regular oil change and rotation can be improved specially when you have appt for the service.
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January 2024 by Lazaro Travieso
Great place to have your car service, Enrique the service advisor was exceptional in communicating and getting my car back to me immediately
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January 2024 by Octavio Espinoza
Impossible to make an appointment, on line- the website does not work, by phone never answer and if they pick up they hang up right o way, I had to go twice in person to get an appointment to be able to service my car, is gradually getting worse, I had purchase my trucks and services in there for the pass 6 years, next time I am not going in there any more.
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December 2023 by betty vertoli
Worse experience with these service advisors! I had to sign paperwork for them to check my car and if it’s not the issue stated in the special coverage letter they want to charge me $205 just to check it and takes 2 days. They didn’t even want to provide me a loaner and I have 3 kids and need transportation. I called 1800 Chevy and they told me they should provide a loaner or reimburse me and the service advisor told me nope that the manager has to decide that. I have a certified ACE and GM mechanic tell me the issue I’m having is coming from special coverage and the advisor was arguing with me it’s not second dealer that does this. I had to ask him if he is a mechanic which of course service advisors are NOT mechanics they just push paperwork as he quickly told me the mechanic will check it out and tell me when I asked him if he is a mechanic. Had same experience in Bomnin Chevrolet West Kendall. Don’t think I will ever buy another Chevy after this. Warranty sucks service advisors suck as well. I’m so over it after this thinking of selling the truck after this mess
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November 2023 by Vanessa Gala (VanessaGalaRealtor)
Took my Chevrolet Traverse for a seatbelt recall. They “fixed” the seatbelt that I never used. I had another baby and when I go to use the “fixed” seatbelt it’s not working. It’s really annoying when you trust something is addressed, you take your time to care for your vehicle and it is returned without quality control. Now I have 3 kids and unable to use the seatbelt and it’s out of warranty at this point.
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November 2023 by Alice V.
I called at least 6 times asking for the price of an oil change most times transferred and no one would answer until I got a service representative (Ruben) on the phone and told him I need a price for an oil change he replied $225, I asked why so much for an oil change and he replied they use olive oil. I asked if was a joke he said no and hung up. What great customer service!
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November 2023 by Vanessa R
Management here are a bunch of liars and staff are crooks. Ladies especially, please read. I feel that they will try to take advantage of a woman when they see them coming in alone to service their vehicles. I've always taken my cars to this dealer for 20 years. As per a previous suggestion from them, I took my car in March to replace my breaks. Immediately when I speak to the service guy helping me, he tells me my tire threads are hitting yellow and I need new tires. I had just purchased new tires there less than 2 years ago/5k miles ago. I do my alignment, rotations, don't drive on highways and pretty much stay in my little circle as work and everything is all a mile from me. Impossible, I tell him, so he looks again after I insist that it can't be right or they swapped out my tires or something, and says, oh, you are right, they are ok.Alright then, so I spend ALL day there waiting for new break pads. Here's everything that happened. First, I get notified a few hours in that they installed the wrong pads by mistake and had to get the new ones. Ok, so I wait a few more hours. Then I get informed that while they were installing the correct pads, a line breaks, but they will replace free of charge. Ok... I had arrived at 9am and did not leave until 7pm. As I'm driving home, the road feels weird...like I'm going off-roading or something. I drive over a speedbump and it's like my car is hitting the ground. I can't take back the same day because I know they were closed. Next day, I miss work and take directly to dealer. I speak with the manager (John) and tell him my car did not do this when I brought it in. They look at it and tell me the struts are broken, and they will fix free of charge to me. I didn't even get a receipt or anything for this, but whatever, it was fixed. I did also notice that my breaks made a slight squeaking when breaking and reversing and told them, but they said it was normal. "Let them wear in". Ok... A month later I go back because one of my tire pressure sensors went out, so I go to replace all of them. I mentioned to the same service guy from March that the breaks are still squeaking and it's been a month. They look and give me some BS about me going "from a low grade tier to a mid grade tier" and it's normal, that I have to let them wear in. At this point I know it isn't normal, but I had an oil change scheduled with them the following month on memorial day (which I specifically asked twice if they were open that day) and figured I would address and push the issue of possibly having them replace the breaks again, but of course, I get an email a few days before memorial day stating my appointment was canceled due to them being closed that day. Amazing service!Over the summer, I've tried calling the manager several times, always told that I'd get a call back and nothing. My car squeaks incredibly loud when breaking and reversing. Pure metal on metal LOUD sound. Since I had to take my car elsewhere to get an oil change, I asked them to look at the breaks and they said it was on right, but what they placed are bad quality pads. I've also had a mechanic I know look at the breaks as well and he said my breaks were completely gone and I need new breaks ASAP. I told him the story and he told me he used to work at the same dealer and they tend to do this. Told him about the tires and he said they've swapped them out before on customers. Thinking back, I remember an oil change last year where they "cleaned" my tires and left them shiny (yet they didn't wash my car). I found it odd (as they've never done this) but nice as I figured it was a curtesy since I've been a long-time customer there. I'm pretty sure they probably did swap them out and "cleaned" them so I wouldn't notice. I will NEVER take my car back to them, or any other car in the future. This is partially my fault for just not going back sooner to complain, but honestly, at this point, I want nothing to
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September 2023 by danielle c.
The one in doral has HORRIBLE customer service!!!! I've been hung up on, put to transfer mid sentence right after hearing laughter, my car has been in their shop for over a month for a malfunction with the shifter (not my fault, it just stopped working) and give me a rental with No insurance, forcing me to have to pay an extra $350 a month for something THATS NOT MY FAULT!!!The manager even told me "you could get the car whenever it's just not fixed." With a very disrespectful sarcastic tone!Mind you, my Chevy trailblazer 2022 that I bought from them is only a year old!!!THEY DONT FULLY HONOR THEIR WARRANTY!!! I shouldn't have to pay for anything on the rental other than my tolls and gas! This was an issue with the car THEY sold me!
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August 2023 by Odelvis G.
Ni se molesten en llamar aqui no contestamos el telefono no pierdan su tiempo
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June 2023 by Cocinando C.
I was there trying to get a good deal on a lease. Run away from those thieves. Prices super high and they really did not want to pay what my trade in car was worth. Manager laughed at me in a cinical way when I said my current car was way superior compared to the one they had there. Seller had a hate look when I rejected the offer. That place must close. If there were 0 stars to qualify, I would give them 0 stars. Unfortunately 1 is the lowest score.
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June 2023 by JcToolbox LLC
$250 for a oil change on 4 cylinder is ridiculous. Never taking my truck here again
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June 2023 by Carla R.
I came for a simple fix up ... a KEY 2011 Camaro . I've gotten keys before in the same dealer ! But this time the key machine did not work . Customer service slow . I had paid for this in advance and the cashier did not even give me a receipt . Horrible .
