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March 2024 by anonymous
Shipped a vehicle from oversea to the states. It involved sea shipping, customs and land shipping. Received my car at my door with no issue. Thank you and will do business again!
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March 2024 by Crystal Brown
I drove across the country on a road trip from Denver to Miami and didn't want to drive my car back so was looking to find a shipping company to ship my car back home to Denver. I got quotes from various companies but decided to go with Autostar because they appeared to have a lot more reviews than the other companies I got quotes from. I spoke with Eduardo Troconis, who was my coordinator, after signing the contract I never heard back from him again even after calling numerous times and leaving messages. Their communication is appalling, and they are dishonest. I signed a contract for my car to be picked up at a particular window of days, and my car didn't get picked up until a week later. I don't see the point of signing a contract with a 2-3 day window yet it won't be followed through with. They have been so dishonest, I don't even know when I'll get my car.Autostar I'm truly disappointed with your services. The other companies that quoted me I remember were going to make sure I at least have a driver before signing a contract. I am quite disappointed because I tried to plan the process based on the contract I signed which was incorrect and even more you are non-responsive.Update:I did receive my car but Autostar would never get my business again. Because they dont value or respect their contract. I recommend reading the reviews, as i wish i paid attention. Expect a long 1-2 week delay which is not written on their contract. I still have never heard from that coordinator, they are very nonresponsive.
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March 2024 by lucy in the sky with diamonds
i had been looking all over the place for a reliable , affordable shipping company i could trust with my car from Utah to Florida and i found autostar. From start to finish the process was amazing ! it was super quick too , the very next day they picked up the car from my friends house and the driver was really friendly .They gave me updates and let me know when it would arrive but it actually arrived a day earlier and the driver even dropped off the car at my house since the street was narrow .My car came safe and sound everything was perfect ! thank you so much
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March 2024 by Paola Garcia
I want to express my gratitude to this company. It is the first time I was looking to transport a vehicle and I had the best experience. They brought my Toyota 4Runner from South Carolina to Houston in just 3 days and surpassing other quotes I had already received. Excellent service Rodrigo, Noah and their entire team took care of everything from searching for it at the auction to bringing it to my house, excellent experience!!!
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March 2024 by Ranae Womack-Kruger
AutoStar Transport Express was amazing. I really didn't know that this type of service was available. When we found out that our truck that needed to be hauled exceeded the weight limit with U-Haul and Penske by 320 lbs.; we had to look at other options. We thought it would cost "an arm and a leg" to get it to us but Auto Star make it very affordable for us. The entire process was very good. It took about two weeks for the contract company to take the job. We thought it might be because the price was so affordable for us and no one wanted to tow it for that price. But we are very thankful for the contract company. They are amazing too.AutoStar gave us all of the information that we needed to follow up with the contract towing company that took the job. The contract company did not communicate very well with us; not Auto Star. AutoStar gave us the information before hand and I was able to call the contract company to relay messages and get our truck to us safely. The contract company driver was awesome. The driver was very friendly, professional and was able to back the towed vehicle up into a very difficult driveway into a car port without any casualties. :-) We are very pleased with the services that we received from AutoStar and the contract company. We would definitely recommend them and use them again. thanks again for this amazing experience.
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March 2024 by Billie Brinegar
This was a wonderful experience for my family and I. The entire crew was professional and very easy to work with. If I could give them 1000 stars I would.
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March 2024 by Kevin Gardner Jr.
Transported my Mercedes C300 from Miami to Atlanta using AutoStar. Pick-up was simple. Drop-off happened literally the next day. Great customer service. Highly recommend this company.
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March 2024 by rakesh soni
The worst service ever I had get the worst person Noah and mannyThey don’t to take care of the customer and don’t know how to talk the customerCheck your staff your you will Loose your business
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March 2024 by Reasons That Matter
Affordable and reliant!
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March 2024 by Gricel Ferro
Super quick service. This was by far, the most affordable option after asking for quotes from multiple shipping companies. Great customer service and communication. Shipping my car from Puerto Rico to Connecticut was pretty simple thanks to AutoStar Transport Express!
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March 2024 by Emma Lee
Demetri is nice until you question why your car isn’t where it’s suppose to end up… tells you it’s in a place where it is not, you know this cause your family drove past your car back in your hometown… then get ghosted and have to pray your car makes it here! Do NOT recommend.
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March 2024 by Truck School Admin
I spoke with Tony a week before date of pickup . He said since it was short notice I might need to pay more. If you read on the AutoStar website they state that a weeks notice is ample. I was told my car would be picked up on March 13, I would receive a text on Saturday for time. Never received a text, until March 13 early in the morning saying they are trying to find a truck for my car. Tony the sales guy told me I can call him during this whole process, I called , I called the SMS line, and emailed him regarding the lack of service. He never called texted or emailed me back. I called dispatch took 4 calls to get thru spoke to a Matt he told me they are waiting on Insurance verification I would get a call back in an hour. Never received a call back , so I called again. This time a lady answered, could barely understand her, the only thing she said, was did you read your contract? I replied with I need to speak to a manager ASAP. She said something that couldn't be understood , I believe she said she would put the request in the system. Never received a call from a manager. I have spoken with many business's regarding transportation, and most say NEVER GO with a broker. I know why now. I'm still sitting here waiting for a call from a manager. I have over four cars to be transported two or oversized. They just lost that business. Now I have to start calling around again, and the car that was supposed to be transported yesterday is going to be late, and my mother will be stranded without a car. WOW!! The owner of this business should fire everyone involved with my order. They have seriously dropped the ball ! Now if Tony would of said, we cant guarantee this date it might be the days after we wont know , I wouldn't have a problem with it. But he didn't , he said it would be picked up on Wednesday. If a manager would of called me back or if Tony would of returned my calls or even emailed, and said I'm sorry I must of not explained it properly, I could of choked it down and suffered in silence. This company is so lazy they couldn't pick up a phone and do what they said they would do. Do you think you can trust them with your car transport? Now I have to call my bank my lawyer etc. What a waste of time!!! My honest experienced suggestion is , do not use a broker, and do not trust the sales guys. Mercury is the one who suggested this company. Mercury is a broker, I have no idea if this company is one too, I have no answers because no one will call me back. I'm off to calling and hounding Mercury now. I hope this review helps the next person who is looking for transport. Just for your information about me, I do not go around making long reviews, I hate typing up reviews, they are time consuming to me. I am not just making this review for reasons other than the truth of what has happened. I have ran two companies in my life time, top dog , ran these companies. The latest was connected to commercial transportation. I have my class A and I know all about transportation. The owner of this company should be ashamed and make some serious changes. My baby girl could run this company better. SAD! AutoStar you need top people I know many of them, let me know if I can help you retain some!
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March 2024 by Sherline Mathurin
My driver name was Jerry . I had my Volvo xc90 transported from Columbus, Ohio to Boynton Beach FL. Auto star said that my car would be picked up on Friday and delivered on Monday and that happened recently as of March of 2024. As promised my car was delivered on Monday even with some bad weather along the way which slow down the process into a night time delivery. My car(my princess) was delivered with No scratch that Monday as promised. Thank you AutoStar and I will definitely recommend you guys. Sincerely, Sherline Mathurin
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March 2024 by S J
Absolutely the best, car arrived before the scheduled delivery and charged me very reasonable price
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March 2024 by Rocco Grasso
This is the second time I have used AutoStar Express to transport my automobile and I am completely satisfied.