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November 2024 by Anton Avila
One gets tired of calling and they don't answer the phone
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March 2024 by Chingolo C.
I called yesterday and a very nice lady answered the phone Because she was very nice , I went to the office and sent a big package of more than 80 pounds to Colombia , the price was cheaper than other locations and took me less than 5 minutes to finish everything, Julie the lady working there, was very helpful and answered me all the questions, it was a pleasure to meet her and I will be back to this office because of her , thank you avianca express for hiring nice and competent people, the other lady that is the boss was very nice too This location is in 82 Ave and Doral
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February 2023 by Kyle Jimenez
Do whatever you can to avoid flying this airline. They charge extra for CARRY ON BAGS, and now they make you check in on the app to even get in line. I'm waiting in an HOUR LONG LINE, to check in when everyone has already checked in who is in this line. This airline is a joke, they charge for everything and make it as annoying as possible to travel with them
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January 2023 by Alejandro Roman
This is the worst place to have your items shipped. The box i sent last week. Was oppend and re packed with less things inside, they stolded them and now they dont want to be responsable for anything.. dont waste your money on this company . If i can put less syars i will donit.
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November 2022 by Eddy Olivella
This Avianca agency is a total fraud, after receiving the merchandise they open the boxes and steal part of it; Then they justify the theft by saying that it was Colombian customs.
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August 2022 by Duane L.
Congratulations on being the worst airline in the entire world! You did it! I'm a seasoned traveler of many decades now so I know a thing or two, but I didn't know this airline. I booked with them only to have my flights changed to a completely different week. Requested a refund, then the worst 6 months of my life began. I was on the phone, emails, forms, complaints, etc for over 6 months trying to get a simple refund of 2 tickets. I will spare you the grueling details, but let's just say they figured out how to mess up giving a refund in every way possible and even some ways that I didn't realize were possible. This company is run by a bunch of couldn't care less, dumbest of people you will ever find in your lifetime. I did talk to a couple out of dozens and dozens of employees that were not complete idiots, those few I told deserved better and to find better employment. Don't just have fun but drive, fly crawl whatever it takes away from this completely useless excuse for an airline.
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August 2022 by Corey Pinassi
Scammers will use this company to use your account (after gaining access) to ship to them. They then ship it to the scammer. The scammer will have an account and when you try to tell them a scammer has an account they ignore you. Terrible company.
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November 2021 by Laura Cifuentes
I made a shipment to Colombia and part of what I had sent was “lost”: 3 new t-shirts and a pair of shorts
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August 2021 by A Ros
Esta gente son unos ladrones vallan con otra compañía.This company have the worst customer service in the industry, I recommend that you use a different company. They will take your money. I have proof.
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March 2021 by Luis B.
The published phone numbers are disconnected, they're pretty unreliable on how long it takes to process a package, 2 packages I recently sent via priority mail USPS were lost, I can track them but the personnel says they didn't received them and one of my packages with my stuff was shipped to a totally different address. It seems they're short on personnel and screwing deliveries, I'm definitely changing to another forwarder.
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October 2020 by Andres Marin Pereira
Great service and fast shipping to Colombia! Recommend 100%. ★★★★★
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August 2020 by lux universi
Great customer service
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July 2020 by Jorge H Vallejo
(Translated by Google) Very good service! Excellent attention!(Original)Muy buen servicio! Excelente atención!
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August 2019 by juan carlos niño delgado
(Translated by Google) Excellent everything arrived super fast and. Well very good service(Original)Excelente todo llego súper rápido y. Bien muy buena atención
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August 2019 by Yanira Delgado
(Translated by Google) Excellent everything arrived super fast and. Well very good service
