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November 2023 by Jessenia Munoz
Literal piece of garbage. Book a car in July and nope 4 months later not available for pickup! Super helpful attendant..NOT! Wish I could give it 0 starts. If you need a rental from AVIS, book and pickup at the town and country location and don't even consider the Falls. Literal waste of time! Save yourself the frustration and anger.
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November 2023 by Zoni Garcia
I called this business to ask how much it cost to rent a pickup truck and the lady who answered my call told me that she couldn't give me a price over the phone, that I had to go in person, so I decided to go and when I arrived I had a horrible experience that I don't wish it on anyone, Mrs. Yosy who served me was very unprofessional and rude, with an indifferent attitude I asked her some questions and she didn't even turn to see me or answer me, she made me wait 30 minutes and when my turn came she gave me a exaggeratedly high price, very different from what they had given me online and when I questioned her she told me that if I wanted to rent the car I had to do it online because she couldn't do anything, I suggest that if you are going to rent a vehicle you go to another location or another business . Reservation# 31422396US5I called this business to ask how much it cost to rent a pickup truck and the lady who answered my call told me that she couldn't give me a price over the phone, that I had to go in person, so I decided to go and when I arrived I had a horrible experience that I don't wish it on anyone, Mrs. Yosy who served me was very unprofessional and rude, with an indifferent attitude I asked her some questions and she didn't even turn to see me or answer me, she made me wait 30 minutes and when my turn came she gave me an exaggeratedly high price, very different from what they had given me online and when I questioned her she told me that if I wanted to rent the car I had to do it online because she couldn't do anything, I suggest that if you are going to rent a vehicle you go to another location or another business. Reservation# 314223
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October 2023 by Alejandro Vizcaino
Great! Pleasant smooth experience with Avis because of very nice!Great customer service of Josie at the location here at the falls on my monthly rental while shopping for a new car
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October 2023 by charity prather
Confirmation#40299037US2Honestly I wouldn't even give this place a one star. The service wasn't good at all when I enter the buliding. the young lady was pleasant or welcoming at all. She didn't even move from her sit, She had no problem telling me she had a long busy day and she was all by herself that why the car wouldn't be complete vacuum out. It fault like i was giving blood how long Tedious with all the questions and proof of address verifications. All of this just to rent a car. On top of her being very lazy. I was inform by the young lady only Spanish speaking people could work at this location, but from the look of things at location all help is need or their employees need more rest.
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October 2023 by Beatriz Noguera
The worst experience ever since a rented my first car back in 2000, when I moved to MiamiI live a few blocks from The Falls, so I decided to book with AVIS in this location, TERRIBLE MISTAKE. We arrived on time to pick up the car, the door was locked, we called the number display on the door the lady came about 20 minutes later. The most unkind and unprofessional employee. We left and I took a photo of the time and gas just in case. When returning the car she said that we were past 15 minutes and that she has to charge me another day and she did, I was just on time. My experience in Enterprise for years is that you have a window of at list 2 hours to return. The unpleasant woman took the keys and walked away from me when I was talking to her and showing my phone with the picture of the time of the rental. I will never rent again in that location, I was overcharge and I will never recommend it to anyone I know.
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October 2023 by Mike S.
Service is great. Staff is super friendly. Easy in and out. Great location. Entrance is in back of mall.
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September 2023 by Bryanna Hopkins
A NASTY MEAN MISERABLE stuffy Spanish speaking woman was extremely rude to my mother and I. Not only did she keep taking Personal Spanish calls but she cancelled my mother’s reservation before allowing her to change the name on same. The customer service was more than happy to change the name and anything else necessary but due to her cancelling the reservation we had to create an entirely new one for the next day. Also! The store closes at 6PM per the site AND THE DOOR information, this representative closed the store at 5:52 locked the door and refused to come back up front to service a customer after knowing she’s the reason we were there for almost a hour. Extremely unprofessional and unacceptable I hope she’s there tomorrow when I rent my vehicle because I’ll be sure to take this complaint a step further. You don’t treat people like that!
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September 2023 by Tavaris Edwards
Love it this location! Customer service is great and I’m always in and out quick!
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September 2023 by Javier Giovane
Always on time but the best part is the customer service. Definite go to spot.
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July 2023 by Janice Dixon
I do not recommend this business. ☹️
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March 2023 by Charity Albite
Avis at The Falls is the best. Very conveniently located in the mall with a very speedy pick up/drop off process. Josie is amazing! She’s very friendly and professional and treats clients very well always going the extra mile to help. If you ever need to rent a car and want a more personalized and hassle free experience, go to Avis at The Falls and ask for Josie.
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March 2023 by Avis Bennett
This location provides the best customer service and is always friendly with extra clean cars..
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February 2023 by Maytte Castro
Worst customer service ever!!! The lady at the front was very rude and cold!Customer service is terrible. I made a reservation for 12 and got there on time and they closed at 12! They employee told me too bad so i was sent to this location and they didnt help either! Would never use them again!!!!!
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January 2023 by Marko Dejanovic
our point of contact at Avis at the Falls in Miami was Jody and Daniel. Very professional and outstanding service. They went the extra mile over and over again to attent to my wife and to find always a solution. Just an amazing experience.
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January 2023 by Rooz Wilson
I had a reservation with Hertz for over a week and they called me 2 hours before my trip and told me they didn’t have a car for me. After calling another rental place with no luck, I tried Avis in Falls Mall. With only 15 minutes until they closed, Josie got us a mini van and helped me sort out an insurance problem, and got us on our way on time. Huge props to Josie, she made our trip a success! The vehicle drove like a dream. Avis will be our first choice from now on.