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October 2023 by Alfreida Goins
The staff at the Avis Kendall town and country location are always very helpful and very professional when we need to rent a car.
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September 2023 by Robert Guernsey
I like this place. It is conveniently located near the turnpike and Kendall. The staff is nice and there are usually no lines. Vehicles tend to be SUV’s or vans.
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August 2023 by Gonzalo González Rey
Excellent attention and very good cars. I have rented several cars on different dates and I have always been satisfied. Keep doing well!
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July 2023 by Rosetta Hernandez
Can't give a lower rating here. I requested a Kia Rio (or equivalent sub-compact) for July 17-24. When I arrived at 5:45 PM on Monday, July 17, there was only a woman in the store behind the counter. She barely spoke to me or looked at me. She went outside and returned, then called someone - I believe it was her boss. She spoke to that person in Spanish. After the call, she went outside again, returned, rang up my rental, and laid the keys on the counter. I noticed the acronym on the keys was MUSTNG. I said to her, "this is a mustang!?!" to which she replied, "yes". I told her I didn't request this type of car, I wanted the Kia Rio. She told me this is all she had. I told her I don't want this car - the gas mileage sucks. She just looked at me and again said that is all she had. When she left again, my husband told me she told the person she called that the car I wanted was in the back, open, but there were no keys. She was told to give me the Mustang. She should have at least attempted to find the keys to the car I requested (sub compact) instead of charging my card, not saying anything to me, until I see the key and figure out the acronym for MUSTANG. I had to leave for my trip the next morning so I was forced to take the car. Could not even review the damage ticket with her or ask questions because after I inspected the car in the back of the store and returned to the front of the store to deliver the diagram that showed where I found scratches, the door was locked and there was no one inside. I drove the all-black inside "cave", that sits so low to the ground it was hard to get in and out of for 5 hours to St. Augustine and again back to Miami. I will be visiting my chiropractor because the headrest cannot be turned around in American made cars. Today, the man who was in the store insisted I take the car to the back of the store rather than checking me out and he taking it there. Again, he barely spoke or looked at me. I am 62 with back and hip problems; the reason I do not rent "kid cars". I will drive a longer distance to get better service (hopefully) the next time I rent a car from Avis. I will NEVER use this location again and will advise my co-workers, family, and friends that this location may not honor your request and confirmation.
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May 2023 by Josh Holden
I had a great experience with this location. We had a flat tire on our last day in Florida in the morning and we needed to drive 30 miles (beyond what the spare tire could handle) to see a relative and return the car the same day. They didn't have any cars available at the last minute but Eddie arranged a lightning-fast repair of the tire with a nearby shop, and we were still able to make it to see our relative. They really stepped up and did a great job and saved out last day. THANK YOU.
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May 2023 by Gus V
Simply the greatest experience i've ever had renting a Vehicle the staff is professional courteous. I was in and out both on pick up and drop off, I will recommend this office to all my friends.
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April 2023 by Roy J. Bustillo
My family and I had been planning a trip for over 9 months. We had reserved a 15 passenger van with Enterprise 9 months in advance. When the day came to get our van, Enterprise had rented it to another party. NEVER rent from ENTERPRISE. At this point we are scrambling to find a van, locally. Thank goodness for Avis. Amazing staff! Clean van!!! And so accommodating to our request. Best part, they gave us a better rate. Thank you Avis for saving our vacation.
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March 2023 by David Ciriaco
Erick and his team have always been amazing. They always make sure that the car is ready and drop is easy as well. Would totally recommend them to anyone who is in need of renting a car
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January 2023 by Andrew Barrocas
Horrendous customer service at this location, like the worst I’ve ever seen. Arrived at 11:55 for a 12pm reservation, doors were locked, and employees actively ignored us for 15 minutes while chit chatting, before shoo’ing us off like animals. Had to pick up car at the airport instead. DO NOT make your reservation at this location.
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December 2022 by miami haus
I’ve been dealing with Avis rental cars for a very long time and pride myself on being a loyal member. I’ve rented with Avis all over the United States. This location has been my worse experience thus far. After taking a cab 37 minutes away I was advised there was no cars available and to take a walk until one may come available . After waiting an extra 40 minutes in the hot sun I proceeded to ask for additional help on when I can expect a car…which was met with unsatisfactory results. The staff are cold and said I couldn’t even cancel my reservation even though they don’t have any cars available. After making a formal complaint with customer service they were able to cancel. I don’t recommend this location. Unhelpful staff that won’t lift a finger.
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December 2022 by Alicia B
The manager here is amazing. Best avis I've ever been to. The avis off bird rd and 67th was booked in advance and prepaid. The man there called me 1.5hrs before pickup to say they have no vehicles to rent to me and they knew that since earlier then waited last minimum to call and tell me. I immediately called around and this man at this avis found a way to fix everything and get me a rental quick with 30minutes until closing. He is very organized and works quick with excellent customer assistance. When I returned the vehicle I was 2 minutes late and the door was locked but he said no worries. Best avis in all of miami for real!
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December 2022 by Carlesha Durham
Leo is thee best. His customer service is superb. He's patient, kind and accommodating.
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August 2022 by Tony Belle
I have been renting vehicles here for many years. The staff is always friendly. The vehicles have been fairly new and in excellent condition.
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August 2022 by Rolando Diaz
Easy to find, book and pick up/drop off location if your in the Kendall Location
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August 2022 by Nathalie M.
I had an emergency come up last minute and had to rent a car as well as get a hotel room. I had prepaid my reservation online at this agency and when I stepped in I was told that the vehicle I had initially reserved was not available. The representative who helped me at the agency is Leonardo, after explaining my situation he jumped into action and began to call to see if everyone who had a standing reservation at his agency was truly going to come and pick up the vehicle. He found one cancellation during his calls and began to transfer the vehicle to me. At that moment a man walked in returning his vehicle. Since he knew I needed a car and the size didn't necessarily matter he asked me if I would mind taking the newly returned car. When I agreed he checked the car to make sure everything was ok and came back and redid my contract. He got me a better deal with this car and was able to drive off right away without having to wait round. Leonardo truly went above and beyond to make sure that my rental needs were met. I appreciated his kindness and willingness to help. These qualities are rare now a days in the customer service industry but Leonardo is an example of what true customer service is all about! Thank you Leonardo for going above and beyond !
