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February 2024 by jackie tamayo
Banfield at Plaza Alegre is one of the best, the doctors and office staff are very compassionate and kind and their care and attention to my senior dog means so much to me!! Thank you again for all you do!
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February 2024 by ADR ADR
Amazing attention, fast service, and full explanation of every step to help improve your pets needs and health. Whenever I go, I always get the family treatment. They explain everything in detail, provide multiple solutions, and help in every way possible. I highly recommend Banfield to anyone and everyone who treats their pet like Family!!
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October 2023 by Nancy Lalama
Took my dog in because of an emergency they were very kind and understanding of my situation. Very clean
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July 2023 by H B.
This is the worst pet hospital for pets , the customer service is Also the worse, if you are planing to get pet insurance don't take Banfield
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June 2023 by Vivian G.
Banfield continously recommends expensive procedures that delay your pet's treatment. My dog died of cancer because each of the treatments were over $300. I had to pay it and come back for another $600 treatment. By the time I was ready to remove her cancer, she was dying. They quoted me $50 for euthanasia and after charged me $151 after I left crying and heart broken after my Chihuahua 's death. I refused to pay the difference. Now they reported me to the credit bureau à month before buying a house and preventing me from doing so.
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June 2023 by belkys Haddad
Dr: Silva is very caring and explain everything very well.
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April 2023 by Lourdes de Cardenas
After calling several veterinarians, this Banfield was the only one willing to help with a cat I found that was severely weak and injured. Thank you for going above and beyond and helping the community in times of emergency. Congratulations to your staff.
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April 2023 by Raiza Velez
Horrible! Do not take the program for you will be stuck even if your pet died or in my case my bed ridden mom developed an allergy from our new pet. We offered a doctors letter to confirm and they still forced me to pay until December. Bunch on cold hearted money hungry people. We had to give our pet away to a very good known home. We Gad just started the program with them?
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April 2023 by Edward Enriquez
All was very nice! The people, the attention, the doctor
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March 2023 by Ledy Sanchez
Thank you to Dr De Los Santos and his staff for being so kind and helpful with us regarding our dog Bailey. You treated him with kindness and care. His process was very peaceful, and that made our family feel much more comfortable.Very pleased and happy with how he was delivered back tous.Restrepo Sanchez Family
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February 2023 by Jane D.
the absolute worst pet hospital i have ever had the displeasure of taking my dogs to. they always have some excuse as to why your dog can't be seen with an appointment and their service can't be provided. they messed up my dogs surgery and had to get it fixed at another vet hospital. location is always dirty and they take an extremely long time to get to you. there is no care or compassion, even in emergency situations. it would be better to not get any help at all. please look at other banfield locations for your pet care.
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February 2023 by Ryan Labarca
Absolutely terrible! We Made an appointment to spay my dog wks in advance. They told us to drop off our dog 7:30am. The day of the surgery we drop off our pet. Six hrs later we get a call that they cannot do the surgery due to some exams they had to do. Absolutely unacceptable! They should review their patients charts before the surgery date and advise the patients family of any further test that had to be done!!? I took the day off of work, my dog had not eaten since the day before and the doctor acts as if it’s not a big deal! This is like leaving your child alone at a hospital for hrs!! Doctor CRUZADO is super UNPROFESSIONAL! When I was trying to speak to him he would not let me speak and when he was done hung up the phone on me. Poor excuse for a doctor that’s supposed to be a professional and working patients!!
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January 2023 by vanesa ibarra
Dr. De Los Santos was very patient with me in guiding me late in the day as to how to treat Maya wounds, he was very helpful in getting me to understand her situation and did all he could at that moment to treat her. Friday was the first time I saw the Dr who has been assisting in the care with Maya and her neurologist. She has become paraplegic in her hind legs and had developed severe bed sores. Maya is never too happy to go to vet and still doesn’t, and I do apologize that she was a bit aggressive as she continues to recover from spinal surgery. I also want to thank the kind nurse who helped the Dr. and myself keep Maya still so she can be treated and I apologize for her peeing on him from her nerves. I want to thank the Banfield staff for your patience with Maya and myself over the past and upcoming weeks.
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January 2023 by Seventy
We love Doctor Cuadrado Cruz. He consistently provides kind and compassionate care. And always has the patience and knowledge to answer all my questions.
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August 2022 by Daisy
Worst animal clinic ever they don’t care about the animals only the money if this was a normal clinic it would have been be shut down for malpractice my dog had a massive tumor and we went to them every single month for over six months and not once did they do a proper check they just kept giving excuses a doctor even asked me what I think is wrong with my dog I had to take him to another doctors office for the doctor to tell me that she felt the tumor instantly and she’s not sure why all the medical visits that we took him before the doctors never noticed my poor dog was in so much pain and not once helped him I do not recommend bringing your pets here unless you want to waste money
