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March 2024 by Yen Yen
I used to have ‘their monthly plan’ $51/month eo for my 2 dogs for so many years but every time I bring them in I end-up paying, 100’ 200’.. last time was almost 400 for 1 of them, they are both very healthy with no problems at all, i don’t really see the benefit of having this plan and having to pay for every little thing they do on the dogs, so I don’t think it’s worth it, besides, their staff is not very trained . So im taking them to another good vet which is like half of what i used to pay there.
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March 2024 by Jose Vasquez
This is the new location where Doctor Chavez has moved to. She is a great veterinarian and has years of experience. I would highly recommend taking your pet to see her. She's very caring and a great professional. I've taken you can my 4 dogs to her for the last 5 years.
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January 2024 by Dr. Ileana Padron-Gutierrez (Dr. G)
Don’t answer phone! Leave you hanging forever!
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December 2023 by Manny T.
Do Not Ignore the 1 star reviews. This place will cancel emergency appointment without any warning. Inexperience staff is unfortunately useless. Go to any other location. Trust me it's can Save your pets life. Not exaggerating.Update: To the generic Banfield response to my review, I've already emailed the manager at this location. Unfortunately there is no phone number for any supervisors or managers. The only way to reach out is via email.
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December 2023 by Kicks Circuit
Thank you Christian for all the help! A great asset to their team. Definitely deserves a raise. Best Location hands down.
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October 2023 by Marieli Garcia
Poor customer service; from lack of greeting to ridiculous wait times. They seem disorganized. You book online appointment and they call you to cancel because it was scheduled during the Vet’s lunch time (same exact excuse twice). Then, I asked to speak to the manager and again, they said the same exact thing, manager was not on site, no one in charge, only a “point of contact”. Dr. Kathryn Marie Spadaro was amazing to us and it was a shame that we had to start driving farther to another Bandfield hospital. I have been a Bandfield customer and advocate for many many years and I feel this location doesn’t display the values and experience Bandfield stands for. Hope they take reviews seriously and start working to improve.
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May 2023 by Angie Echeverria
The staff is friendly, but unfortunately this place is a FACTORY!They book as many pets possible, the doctors don’t even talk to the pets’ family to discuss health issues, the Front desk staff are the ones that comes to us to obtain approval for charges $$, and they see you in the waiting room with not privacy or care.The office requested arrival time for procedures at 7 am and they started my dog at 2 pm, leaving her and all other pets inside cages waiting for their turn for hours…We took our dog for a dental cleaning and she ended up with 3 extractions (nobody explained reasons, cause, treatment, etc., not before, not after the surgery), but they had the time to call us during the procedure to get approval for extra charges $.This place only care for production not for quality… sadly.
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May 2023 by Patricia Hernandez
I love this place, my beautiful cats love Dr. Spadarro she’s the best. The nurses and staff is super friendly and caring. Thank you
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May 2023 by Ibis Norena
None of the customer service are good they are super lazy done go there go another place !
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December 2022 by francisco nunez del arco
Easy to work with them … very attentive and most of the time they are on time
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December 2022 by Jennifer Ugarte
Today is black friday and the clinic is open. Two weeks ago we made an appointment with Dr. Aquiles for my pup’s teeth cleaning for early AM. We got up and went over there. As you can imagine, my dog knows what’s going in and is anxious. We get there and we are told the doc is not in, there are no docs for surgeries. I don’t know if the doc decided to take a day off after all and we didn’t get a cancellation call or if there was a mistake with scheduling, but this is just one more episode of unsatisfactory experiences with this Banfield.
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October 2022 by Carolina Monroy
I’ve taken my dogs to banfield for a few years at a different location and I never had the problems I have here. They are slow at drop off and pick up. I asked to have my dogs ears cleaned which is an option on the form and at pick up it was not done however they charged me for a ear cleaning solution which was not what I needed. At a later appointment for teeth cleaning they called to let me know one of my dogs would need extractions however I missed the call. I called back less than 20 minutes later and was told they woke up the dog and I would have to pay for an additional cleaning to get it done. Why not have consent at the beginning of sedation to have extractions? Now Im forced to pay for an additional cleaning out of pocket. Terrible customer service go to another location.
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October 2022 by Robert Escobar
This location states their open till 5pm. I arrived 4:50pm and curtains where down and door locked with open sign still on.I proceeded to wait and they turned OPEN light off while I’m standing in the door.Hours of operation shouldn’t be 5 if employees don’t work till 5 pm
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August 2022 by Yoasnel Barroetabena Riol
Disrespectful place with time. They give a lot of apps without enough staff. Waiting for my pet for over 6 hours from the given appointment time and just for vaccines. They are perfectly healthy. I never will come back again to this place!
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August 2022 by s salibi
The vet is a competent professional and most of the staff is friendly and caring, but as is the norm these days, they want to push as many treatments and procedures not covered by your pet insurance..Overall your pet will be cared for.Wood benches not very comfortable, bring a cushion if you anticipate a longer wait
