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December 2023 by Yanet R.
How is possible that the line is long, the manager see and didn't do anything about it. Look like she doesn't care people is waiting in the line. I prefer not to buy any more in this location.
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December 2023 by Jamilet L.
On December 2nd, I recently had a shopping experience at your store on Candle Day, and overall, it was enjoyable until the checkout point. That is why I rated it a 4. However, I feel compelled to share my concerns regarding an interaction with one of your elderly employees.At the checkout line, this employee grabbed my hand and pulled me because I wasn't standing where the line was supposed to start. This action was not only unwarranted but also quite startling. When I expressed my discomfort and asked her not to lay her hands on me, she responded in a rude manner, even using the term "una atrevida." I found her behavior to be disrespectful and unprofessional.I must emphasize that such incidents can greatly impact a customer's perception of a brand. I refrained from filing an official complaint at the time, but I believe it's important for you to be aware of these incidents to maintain a positive shopping environment.It's worth noting that another customer had a similar encounter with the same employee just 10 minutes before my experience. Overhearing her interactions with others while shopping further highlighted her rude demeanor.I appreciate your attention to this matter and hope that steps will be taken to ensure a more pleasant experience for customers in the future.J. Li
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September 2023 by Lora D
This store is a great place
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July 2023 by Joe
love the selection. Great quality
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June 2023 by Nicole Izquierdo
Maria was very helpful when I called about an online ordered i placed for 4 items. The order took a bit long to be fulfilled and I couldn’t pick up later in the day, but Maria went out of her way to help me get it quick. Gracias Maria.
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June 2023 by Ana Alonso
Love this place, staff is always very friendly and helpful attitude ?
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April 2023 by Jonhy fernandez
I love your smells so good my favorite
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January 2023 by maria miguelez
This store is the worst when it comes to pickup in store options. I had placed orders here early to get the specials, they take sooo long to fulfill those orders( I am talking 2-3 days long) that by the time they go to pick the items you selected the majority are gone( which is expected if there is a promotion). On top of that their manager I guess she doesn’t like her job because you call to ask about your orders and very rudely she tells you she has 72 hours to do it. ( which makes me think why people that doesn’t know how to talk to customers are working on customer service positions)? I always believe there is a nice way to say things! I used this store because it’s close to my house and also because I don’t have to go to a mall , but seriously I do not recommend it for anyone to order for pickup, while other stores takes 30 minutes this one takes up to 72 hours. So if you are planning to buy online to get the promotion or special DO NOT go here because you’ll be using your promo code and won’t be able to get what you expected( if any) in my case 2 items out of 17 .
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November 2022 by Hypersync
I loved it! The candles are pretty pricey, but good quality and smell amazing, tons of options. The employees are very polite and helpful, and the atmosphere is right out of a Halmark movie, very cozy.
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November 2022 by Laura Sexto
I love a good discount. I got the one wick candles for 5 bucks each!!! It doesn’t get better than that.
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October 2022 by Odette A.
First time visiting the store and I live across the street. All the employees were so helpful and friendly I had to come to Yelp to make it known.
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September 2022 by Mary F
Management is very professional. When you walk in, they always greet you and with no attitude, like many stores do. Very neat store. Parking is amazing. Prices are reasonable. Thank you.
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September 2022 by GSeniorPlay
Great place to have this store when you don’t want to drive to the mall. Also very helpful staff
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July 2022 by Tobey 055
Halloween is here!!!! Staff is very friendly and helpful!
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July 2022 by Matt _
Always excellent customer service at this location. Checkout is always pretty quick. Shelves are always fully stocked. Great store!