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November 2023 by Richie Rich
Great but they didn't have anymore Fresh Balsam
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November 2023 by nelson Gutierrez
I went in and had a truly awesome experience the young associate who helped me , when I was there Sunday afternoon was very helpful it was a pleasure shopping and great deals ?
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September 2023 by Rosie And Victor F.
This location is wonderful! Nathalie, Victoria, Mia- they're all welcoming, helpful and so sweet! I love their recommendations for gifts and for my household candles and wallflowers.
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September 2023 by Sj
I came today to do an exchange on Wall flowers and to buy more, 2 girls told me that the policy change they will give the credit for what it's value now. Okay, so I bought wall flowers a few weeks ago, now they tried to just give me $1.88 credit towards a 7 dollar wall flower lol. HOW is it my fault if the fuse isn't good and defective at purchase?. The wall flower is brand new too. Oh well. Last time at BBW.
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August 2023 by Sasha
I came today to do an exchange on Wall flowers and to buy more, 2 girls told me that the policy change they will give the credit for what it's value now. Okay, so I bought wall flowers a few weeks ago, now they tried to just give me $1.88 credit towards a 7 dollar wall flower lol. HOW is it my fault if the fuse isn't good and defective at purchase?. The wall flower is brand new too. Oh well. Last time at BBW.
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July 2023 by Nasha W.
Love this location. The staff were all nice, Kristin (I may have spelled it wrong because I couldn't see her name completely) was incredibly helpful with so many suggestions and such a positive attitude (thank you!). She made our shopping experience even more enjoyable. The store itself is very organized and easy to navigate. There are so many great products and varieties of their soaps, lotion, candles, etc.I absolutely love and appreciate that they have refills of some of the foaming hand soaps. You can fill about 3 and half bottles of your hand soap.
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July 2023 by Yesenia Iglesias
I’ve shopped here tons and always have a great experience. But today was special. They have a girl there, Sabrina… This girl was out of this world awesome. Finding customer service like that at a retail location is far and few in between. I couldn’t remember the name of a list I bough back in December that I Loved. She kept coming back to see if it could be this one or that one…. Until she found it. Something so minimal, and maybe insignificant, but it made my day that she helped me find the name. I bought stuff today, but people like that make you want to come back and shop again, and as soon as that smell comes back, so will I.
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January 2023 by AJ R.
Big store, well stocked, nicely organized. Lots of parking spaces. The employees were not very friendly at all though, one of them bumped me whilst on their way to restocking and didn't even apologized and the person at the cash registered was not very friendly either. If it weren't for that, this would be a lovely store to visit.
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December 2022 by Madeleyne Santana
They work very poorly. I bought 4 candles and ordered 4 independent gift bags. They told me they couldn't give them to me because they didn't have enough. And the bags were available at my sight. I asked for a refund of my money, and they preferred to lose a business of more than 72 dollars than to give me a bag for each candle that I bought for 4 gifts. The only 5-star service I received was from Cristina, an employee with excellent customer service. 136 aven 120 st kendall.
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December 2022 by ARROW SYSTEM CORP
Made online purchase and order was wrong so the staff was super mindful and helped me out to get the correct items and went out of their way to help me
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November 2022 by Wilma Mendez
Very bad customer service. You don’t get enough information when ordering online. Some stores hold the merchandise for 3 days and on the 4th day goes back on the floor but this location hold it for 72 hours only. I called the store and asked for Customer Service number and the associate didn’t give me the number, she said to go on the app and get the number. I definitely not be shopping at that location anymore and I doubt that I be ordering online.
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October 2022 by Erika B.
Some folks should never take care of clients and this nasty person Desiree should not be she snatch the coupon out of my hand because it expires the day before and ripped it threw it in the garbage without even asking me. I found that rude and unnecessary. Maybe pay people better so that they are not so unhappy about working in your company or hire folks that want to work with the public.
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September 2022 by Lianet Pelaez
Please update store hours, don't waste peoples time, if open at 10 don't leave 9 on Google.
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September 2022 by Duny5
“Ok services”, nothing outstanding, plus They don’t open at 9:00am, they should at least update their hours of operations
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August 2022 by Lynn W
I visited this location this morning and I had a great experience! Christina greeted me and told me about the $4.95 fragrance mist sale. While I honestly THOUGHT I was going in to pick up ONE thing, she introduced me to a new scent and informed about the return of an old favorite.(Needless to say, I exceeded the one item) She was very friendly and informative! A true asset to your company. Kudos Christina for great customer service!!!