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October 2023 by Gregory Prang
The website says you can open an account online. We live in Seattle and have a BB acccount in Brazil. However, after applying for an account 4 time and rejected 4 times without explanation, we were told the that BB Americas was unable to validate our information through their online validation system. We were told that we had to visit a branch in Florida to provide proof of U.S. Government Issued ID, Proof of Address, Tax Id # and Initial Deposit. First, the application asked for a state ID; second, the SS#s are tax IDs, third, the proof of residence is in every credit report, and, fourth, the initial deposit is easily made via ACH. This was a dubious and untransparent rejection by asking us to fly from Seattle to Miami to open an account. All ot this could be handled via Docusign, etc., or a Notary Public. Essentially, unless we were lied to, you cannot open an account online unless you also plan a trip to Miami or Orlando. So, it appears to be a false claim that once can open an account online. Will be changing banks in Brazil next trip.
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September 2023 by Karin CG
I'm trying to call the agency, opening hours and no one answers.
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June 2023 by Luca N.
Have had it for 8 years now. Only thing holding us there is the lack of similar transferences from Brasil to US. As a Brazilian as well I had hopes this would be good but these 8 years have been horrible in banking features. Passwords being cancelled and changed by itself (?), costumer service that keep transferring me from one side to the other, the security questions don't work either... It is always hard to use them and even cashing a check receives week long holds, which is clearly detrimental for anyone trying to move/use financial services. Won't get started on the wire transferences, card issuances, and other features. Just look for better options, they exist.
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January 2023 by Paulo Lobo
(Translated by Google) I tried to make a purchase it was denied I called the bank they informed me that it was released, I tried to buy it again and it was denied(Original)Tentei fazer uma compra foi negado liguei para o banco me informaram que estava liberado, tentei comprar de novo e foi negado
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December 2022 by D. Ferrari
(Translated by Google) The card is really bad. Works all the time. Several sites and stores reject it.(Original)O cartão é muito ruim. Trava toda hora. Vários sites e lojas rejeitam.
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October 2022 by Marcela Della Volpe
Great location and customer service!
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September 2022 by Fabiano Da Silva
(Translated by Google) I want to leave, my experience with this bank, there is a lady named Sandra who works in the area of real estate financing, look, we made an application to buy a house, we delivered all the necessary documents, and at the moment we would need a pre-approval, and at that At the moment she sent an approval letter of 300 thousand dollars, soon after that we made an offer of 240 thousand, from there the headache starts she had given a deadline to resolve all documentation and approval of 40 days, and in the meantime we were paying the fees due until the closing, getting close to the closing we were already worried she wouldn't provide us with the financing amount and didn't even confirm if the day of signing the contracts would be ready, so we sent emails to find out what was happening, missing 2 days for the closing of the contracts and delivery of the keys, she and her team ask me for all the documents again, I will repeat them all, 2 days left for the closing and then watering the keys, then we had to run because the owner of the house where we were selling could cancel our offer and purchase, but given this irresponsibility of this lady and her team spent the CLOSING DATE day, we had to talk to the sellers to give more a deadline, because at that moment it was no longer up to the owner to continue with the sale, but the very nice owners ended up waiting for the result, well, after 4 days they denied the financing, I WANT TO MAKE IT CLEAR THAT I'M NOT HERE COMPLAINING ABOUT THE DENIAL I WANT MAKE IT CLEAR, that for me it was a lack of professionalism, a lack of character, because they had released 300 thousand dollars the house cost 240 I was going to make a down payment of 70 thousand dollars and they let it extend in such a way that at the time of pre-approval they didn't look at the documentation, they went to look when the closing date had passed, so my people are experts this class has no commitment to their client!(Original)Quero deixar, a minha experiência com este banco, tem uma senhora do nome Sandra que trabalha na área de financiamentos imobiliários, olha fizemos uma aplicação para compra de uma casa, entregamos todos os documentos necessários, e no momento precisaríamos uma pré aprovação, e naquele momento ela passou uma carta de aprovação de 300 mil dólares, logo em seguida fizemos uma oferta de uma 240 mil, apartir daí começa a dor de cabeça ela tinha dado um prazo para se resolver toda documentação e aprovação de 40 dias, e neste meio tempo fomos pagando as taxas devidas até o fechamento, chegando próximo ao fechamento já estávamos preocupado ela não nos fornecia o valor do financiamento e nem confirmava se estaria hábil o dia da assinatura dos contratos, então mandamos e-mails para saber o que estava acontecendo, faltando 2 dias para o fechamento dos contratos e entrega das chaves, ela e sua equipe me pede todos os documentos novamente, vou repetir todos, faltando 2 dias para o fechamento e entrega das chaves, aí tivemos que correr pq o dono da casa no qual estava vendendo podia cancelar a nossa oferta e compra, mas diante desta inrresposabilidade desta senhora e sua equipe passou o dia do CLOSING DATE, tivemos que conversar com os vendedores para dar mais um prazo, pq naquele momento já não cabia mais o dono continuar com a venda, mas os donos muito bacana acabou aguardando o resultado, pois bem, passado 4 dias eles negaram o financiamento, QUERO DEIXAR BEM CLARO QUE NíO ESTOU AQUI RECLAMANDO DA NEGAÇíO QUERO DEIXA BEM CLARO, que pra mim foi uma falta de profissionalismo, uma falta de caráter, pq eles tinham liberado 300 mil dólares a casa custava 240 eu ia dar entrada de 70 mil dólares e eles deixaram isto se extender de tal forma que no momento da pré aprovação eles não olharam a documentação, foram olhar quando já tinham passado o closing date, então minha gente ficam experto está turma não tem compromisso nenhum com seu cliente!
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April 2022 by High Cut
They might have "America" in the name, but don't believe they have come to 1st world standards at this bank. If you, like me have become accustomed to America's style of banking, fast and customer service orientated you will be greatly disappointed. Reminds me of the good old days standing in line all day at the Banco in Brasil.Zero customer service and be expected to have to call, e-mail and visit the branch numerous times just to complete the most basic of tasks. You are in the First world now BB act like it!
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February 2022 by Alecia Bonato
(Translated by Google) WORST COSTUMER SERVICE EVER!Communication impossible! Talking to this bank is a real horror!!!(Original)WORST COSTUMER SERVICE EVER!Impossible comunicação! Falar com esse banco e um verdadeiro horror!!!
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September 2019 by Lolo C.
(Translated by Google) It was very bad experience help the Bank of Brazil abroad, without any result and type solutions: closed all agencies and q there is only one agency in Miami q's useless to serve, transfers and account balances, release to serve overseas (forget) you can not get at all, nor calling your account agency in Brazil and having perdition to withdraw (simply) ATMs do not work, and no bank employee in Miami can not help, finally general disappointment , this is the end of bank Brazil, I am ending any relationship with this bank zero star for this bank.
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February 2019 by Ricardo Gradin
Great services! Great people working for us!!! Brazil-USA Best Bank!
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October 2018 by Marcel P.
Transfer funds to the wrong account and impossible to find someone to fix the issue .
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July 2018 by Maria C.
I strongly recommend you do not deposit any money with them. The branch does not have a phone number and their third party customer service simply forwards your request to the branch, WHICH NEVER RETURNS A CALL. I have been trying to get in touch with someone who can take care of an issue involving an account for 3 months. After many calls to their customer service that results in a promise that someone from the branch will call back, I have not received one call back. I am filing a formal grievance with the Federal Reserve. Please don't lock up your money with them. It seems Brazil's corruption issues have a far reach.
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January 2018 by Kimy Assunção
(Translated by Google) This agency has moved, only has a box outside. If you need assistance to accounts in Brazil only receive care in the Bank of Brazil SA.
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December 2017 by Ulisses R.
This is one of the worst banking experiences we've ever had. Customer service is slow to respond to e-mails, and when you call, they will use the old "our server is down" excuse and ask to call you later, which either they don't do, or do at the most inconvenient times. Want to do a wire transfer? You have to e-mail them, wait for a couple days for a wire transfer form, then another couple days for them to call you asking for confirmation. Recently we lost our card and called the bank immediately to have it canceled and a new one sent. (Important to note that debit cards provided by Banco do Brasil are not covered by Visa emergency card or cash.) They asked us for 7 to 10 business days. On the 10th day, having not received the card, we call again and learn that a new card was never sent. We ask for it to be expedited, and the customer service representative said that all she could do was "e-mailing" the branch. After another 3 very frustrating calls, we finally get to someone who is able to expedite the card and send it on Monday - we were calling on a Thursday. When we finally got our card, on the following Wednesday, we call the number they provide to activate the card - guess what, all phones are offline! We are calling that number for 8 hours straight and can't get through. Tried calling Visa, which then called the bank and was unable to get through as well. Sent them two emails and didn't get a response. Tried calling the number for credit cards to activate our card, and when it asks for the last digits of our SSN, CPF or foreign ID, none of them work, probably due to their lack of organization. I have no idea what number they have there. So here are we, 4 days to Christmas, unable to buy anything because this bank excels at being incompetent. Our emergency card has almost run off, and we can't get money elsewhere. Thanks so much for your "customer service".
