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November 2023 by Solanch Cabrera
My family and I arrived at Braman at 10:30AM on a Sunday - 30 minutes before opening. I was expecting to get turned around and told I’d have to wait, which I would’ve been perfectly fine with. Instead salesman Jesús Ayala, who had been at the dealership bright and early, didn’t waste a second before coming over to assist us. Not only did Mr. Ayala work extremely hard to find us the exact make, model, and color we were looking for in a new car - he ended up offering us a deal that was so good, we turned back around after the first purchase and decided to turn in our second car for a new one as well. The service was exceptional to say the very least. Very happy we ended up with Mr. Ayala.
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November 2023 by Juan Calzadilla
I recently bought a 2024 Honda Civic SI Franklin Montalvo was a fantastic salesman. He greeted me with a smile and a good morning and quickly did everything to help me get the car I wanted. He was very helpful informative and kind. He and the finance lady (sorry I forgot her name I think her last name was Gonzalez.) that helped me out made the whole experience a true pleasure. 10/10 service honestly.
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October 2023 by Jack Crespo
I could say that this is the first time in years that The attention and quickness that I received Saturday morning was the best service I’ve received the young lady that was helping me Ms. Jay was professionally polite, and paid attention to my needs. I was very happy and satisfied with my service on Saturday. I hope this continues. My jay is an excellent worker.
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October 2023 by MakeupByB
Jorge Financial Manager and Israel Lopez my sales person always make everything a breeze! 10/10 will always recommend!
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October 2023 by Janelle Torres
Came here to lease a new car for the first time. Everyone was kind, patient, and helpful. I was helped by the sales rep, Frank, and by Fabian in finance. They made sure I got exactly what I wanted, within my means. Huge thank you also the insurance agent at Braman Honda that helped me get the best deal on insurance. I am very happy with my experience and in love with my car. I would recommend them to anyone.
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October 2023 by Claudia M.
If i could give zero stars i would this was the worst ever honda dealership i have ever in my life visited. I saw a honda accord on facebook market place that they had posted mind you i live in palm beach county and drove 2 hours to get to this dealership i asked the guy for a for a car that was 2022 or older but he would only show me 2024 and trying to push me into leaseing when i clearly told him 2 times i was there to finance not to lease so they leav me and my family alone for about 30 minutes and come back saying lets go so we can show you a car "me thinking they were comeing to show me the car or a car like the one i asked for when i got to the car it was a 2024 exactly what i told them i dident want!. So at this point i was already pretty pissed becuase i drove 2 hours for this disrespect!, when i see the car i tell the guy whos takeing me to test drive it that i clearly dident want a 2024 and that on their offical website they have plenty of honda accord sport that are 2022 and older witch was what i was trying to get and they kept insisting on giveing me the 2024 so i askes agein for them to let me see a honda accord 2022 sport and they start telling me they have none available but as im going for my test drive i can see a whole bunch of those parked out on the lott ready for sale , mind you when i asked about the one i saw on facebook market place they kept changeing the conversation witch was makeing me very mad and giveing me anxiety its crazy how they were obviously trying to get commission with me but it dident worl becuase they kept trying to push me into the 2024 honda and that when i said you know what im done im out and i left i drove 2 FREAKING hours becuase they lied to me and told me the car i had seen on market place was still available and I texted them the day before at night time and asked if it was still available and they said yes which was a lie then i spent my wholeee entire day at the dealership for them to try and shove whatever car they wantted down my eyes vert bad staff! I will never ever visit this place agein the dissapointment i got from these people is immense and as long as i can i will tell people to stat away from this dealership! Horrendous experience! i feel so bad for the poor people they have most likely preasured into buying a car they dident want! But it dident work with me. Lost a good client over trying to get some commision now i will be going to cadilacBecuase im about done with these honda dealerships dont ever come here unless you want to get ripped off!
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September 2023 by Bernie A.
So sorry to interrupt your conversations and Cuban coffee break when I asked for information. Yes! You're right! I'll find it all on the Internet and won't be back when it comes time to buy a car! Guess the words "How can help you?" are certainly outdated for this Honda dealership! Go to the internet!
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September 2023 by Christian M. Mustelier
I would like to express my deep gratitude with the Braman Honda staff, specially Alex Vizoso for his great costumer service today. He solved my problem right away without any hesitation. Couldn’t be more grateful !
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August 2023 by Gerald Lleonart
Great service Sergio was an amazing sales man and Mari from Finance explained everything in detail.
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August 2023 by Claudia Z.
we have been leasing the cars from here because leonardo (sales) and madeleine ( credit) are amazing people and they give really good costumer service they go above and beyond. but the service is a nightmare oil change even with appoiment take more that 3 hours. we always buy the package for maintenance and every time is the same we cant find proof blah blah until leonardo have to come and find the paperwork. this is the 5 car we have from here. change a tire i have to expend the whole day here now im here for a recall on my pilot and the customer service person henry after i make the coment that the service here is always bad always a problem he just told me go to another dealer you dont need to come back here and trust me thats what i will be doing from now on. and i already get my car appraisal here because iam going to change it soon. but i iust made my mind never again here. worst service department.
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August 2023 by Chris1910
Just purchased my 2023 Type R, was helped by Alfredo. One of the smoothest car purchases iv ever made! Walked in feeling very welcomed and had trust in the person helping me out made sure everything was crystal clear before signing any papers, just the type of sales you’re looking for here. I highly recommend it, thanks to Alfredo.
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August 2023 by Isaac Caries-Herrera
Silvio and Luis are the best salesman and the best finance specialist they will work for you and get you the best prices and they are so professional and courteous. This braman is the best in Miami.The Honda Type R - such a beautiful car.Im still learning how to drive stick shift ??
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August 2023 by TaTi Za
If you have any issues with your car you can always count on Christian Espinoza to guide accordingly on what is imperative for your car to have done and what can wait. He does it with grace, patience, and compassion. He answers all your questions and knowledgeable on what he is talking about it. He is very nice and makes you feel like a friend. He will always continue to be my service representative, I always call to make sure my maintenance is scheduled when he is working.
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August 2023 by Jesus Guerrero
Very thoughtful. Michelena made sure to take good care of me and made sure I got the car I wanted. Highly recommend
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August 2023 by Kerry Wall
As a father, I have to write this. My daughter was flying out of the Miami airport on Friday, only to get a flat in route. A tow truck driver changed the tire. Then Dad mode kicked in. She needed a tire. Braman assistant mgr Jose Gonzalez was quick to act, found the tire I needed, and hooked me up with in my opinion the best service advisor Christian Espinoza. He took charge, kept me in the loop, greeted my daughter, had her back on the road in a timely fashion. Did above and beyond the assignment. Thank you both for taking care of my family. BTW, I too write service at Honda in St Augustine, and it's great to know others really care about the customer service industry. Sign me Happy FatherKerry Wall
