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March 2024 by marcey Gist-Boynton
I've brought my truck for repairs in the past to Caliber and the service was great. This time, the service advisor Saidi or Saudi lacked communication and awareness of general automobile parts and functions. She gave me several incorrect reasons to why my car engine light suddenly popped back on after paying over $3500 for it to be fixed since it did not come on until after the accident. She then didn't communicate with the insurance company that the car had to be returned for repairs and dodged my calls as well as the insurance companies calls, which led in them trying to charge me for the rental. I had to show up to the shop to get answers in which over the phone other advisors agreed that the damages and engine light could have possibly happened during the accident. When I showed up to the shop, she came out and saw me and immediately went to the back and never came back out. Their service in the past was pretty good, however her service was not acceptable at all. Once I was in the shop and face to face, everyone started to speak in Spanish not knowing that I'm actually an African American woman who also speaks Spanish. Upon their surprise when I told them, I got a bunch of red faces in embarrassment. Ultimately my car was left with two headrests that were cloth when it was brought there with full leather, and engine light issue that started after being hit in an accident, over $3500 paid and the same issue still pending. The new service advisor's response was "well I fixed your airbags in which the car is now safe to drive." My response, " it's still not so safe if the engine light is on and was the main reason for me bringing it in being that the car began to smell of carbon when the engine light came on." I called Caliber the minute I got home from picking up my truck the first time and in my soanish the new advisor tiold the insurance rep that he didnt know of me bringing my car back although they were contacted the same day of the repairs and advised that the keys for my truck were left in the door where you put gas and they had to retrieve them when I called the next morning, to advise them of where the keys were since the car was left that night and there were no envelopes to leave the keys in the dropbox. My car is now at the jeep dealership to get the right repairs. The jeep dealership has already scanned my truck in which they found two errors coming from the rear in which the engine light could possibly be triggered by. They will be doing extensive diagnostic tomorrow. This has been the most frustrating experience ever! This will be my last experience with Caliber Collision.
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March 2024 by Roger Evans
Friendly folks! Good work!
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March 2024 by Lisa Tietig
Caliber Collision is always very helpful, on-time, and thorough. I love that they fully clean the whole car. Chris was great! Always kept me informed.
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March 2024 by Daulis Prevost
My car came out perfecto, thankYou Robert González
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March 2024 by Jennifer Checo Dilone
Great work, fast, and professional!
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October 2023 by Danny Aviles
These guys were great to deal with. David was fun, helpful. My car rental had a hole in the console, when I couldn’t find my keys. Sairy & David helped me through my panic & got my keys…. This team is the best.Services: Steering & suspension repair
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October 2023 by Rhoda Connor
From the time I entered Caliber Collision, the staff treated me with respect and concern for my vehicle. Francisco and his team did an awesome job. When I left Caliber collision I felt like I was leaving with a brand new car.Service: Painting
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October 2023 by Cindy fonseca
Great experience. Professional management and staff. They took care of me very efficiently and professionally. David was very attentive and responsible.
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October 2023 by Arlington Burney
I will admit my previous review of the level of work performed by Caliber Collision at 16960 S Dixie Hwy wasn't favorable under previous management. I felt I was misled on the scope of work performed. Since then I expressed my concerns to the new manager, David Hernandez. He promised and delivered in fixing the defiencies on my vehicle. He's made a noticeable and positive change to the work ethic, integrity and quality of work of Caliber Collision. I'll recommend this place of business to anyone requiring automobile paint and body work.
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October 2023 by Alicia Holland
Awesome experience overall with this shop. Drop off was by appointment; so there was no waiting, they contacted the rental car company to come pick me up, kept me informed during the whole process via text, and my car was done way earlier than expected. Highly recommend!Services: Painting
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August 2023 by Yohance Wright
Giving 4 stars because my pickup time had gotten adjusted twice. But overall they did a great job, so patience is key if you want 5 star work.Service: Body & Trim
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August 2023 by Natalie Orta
Highly recommend Caliber Collision to anyone looking for a painless experience. Not only did they leave my car looking brand new, the customer service and attention to detail is one of the best I’ve seen at a shop. Dealing with an accident already sucks as is, but Caliber did their part to make it better for their customer.
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August 2023 by Michelangelo Greco
I had my car fixed in a matter of days. Amazing customer service, amazing repair time, and my vehicle looks like nothing happened. 10/10 good job.
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July 2023 by Cristina Franco
Excellent service! They did a great job fixing my car. The process was very smooth and easy. My service advisor, Alex Garcia was very professional. He kept me updated about my car. I recommend caliber collision a 100%Service: Painting
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July 2023 by Vianey Alvarado
Took my car there after an accident because my insurance said they were very good. That has not been my experience. I have had to go back multiple times to get there bad workmanship fixed again. If I can give a zero stars I would. They offer lifetime guarantee… yes you will need it because of their bad workmanship. Plus they left my interior dirty with greasy fingerprints everywhere. I took it back to get cleaned and they tried but still dirty and stained.
