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December 2025 by Charles David
First time to this Chase location and I can say it was an excellent customer service by Jacy Berrios from private banking. Well located Chase, apparently it’s a new location. Plenty of parking and clean facility.
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November 2025 by Isabella Hidalgo
Since a couple months now I’ve thinking on switching my small business bank account with Chase, today I’ve had a meeting with Yadira Medina, besides her excellent customer service, she is very knowledgeable about promotions, credit cards and small business options to grow. She guide me through the whole process and took the time to answer all my questions. Thank you Yadira. Best decision ever.
Thank you also to the receiving staff that were very welcoming and friendly.
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October 2025 by H Saave
Best neighborhood Chase Branch. Yadiel is an awesome banker.
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August 2025 by JOHANNA
Extremely disappointed with the service at this branch. I came in to have a document notarized and was told it couldn’t be done because I didn’t bring two witnesses. I had already confirmed the branch could provide witnesses, and there were staff members available — they just refused to help. To make matters worse, the woman who assisted me was noticeably rude and dismissive throughout the interaction. This wasn’t about policy — it was about poor attitude and lack of basic customer service. A complete waste of time. I won’t be coming back.
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July 2025 by Gisselle Martin Hevia G
I trusted this bank and went in good faith, only to be met with unprofessionalism and incompetence. Due to their mishandling of my case, my accounts were abruptly closed without proper explanation or opportunity to resolve the issue. As a result, my credit history has been negatively affected, and the bank refuses to take responsibility. This kind of treatment is truly unacceptable and disappointing coming from a financial institution I once relied on.
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January 2025 by Laura Lopez
Second time I visit chase- “no one” available to help. Seems more like the lady didn’t want to help as I had overheard her say she was almost done with the client she had.
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January 2025 by Lazaro Rosabal
Sady is very sweet and beautiful
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October 2024 by Cassandra Cabrera
The staff is always welcoming and helpful
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July 2024 by David Pedroso
I visited this branch to get my checking account and the personal was awesome. The relationship banker, Yanet E. was very professional and gave me the best attention and support.
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April 2024 by Alain Guadarrama Ruíz
40 minutes of waiting and no one assists me, terrible service
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April 2024 by Jocelyn Alvarez
I went to open a checking account and let me tell you great costumer service not even 5 minutes of being there they ask me if I needed help I had a appointment with Yanet Rosales she was great she explained everything to detail and was very attentive.
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April 2024 by Yordanka Miranda Vázquez
Today we visited the office to carry out the procedure and Yadiel Martínez De Osaba, a private banking banker, assisted us and he was very professional in his service, we felt more than satisfied with his attention, which is why his rating for us is 5 stars
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April 2024 by Joel Rodríguez Meneses
Yadier Martinez assisted me with great professionalism, he is an excellent private banking banker.
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April 2024 by Jorge Luis Dominguez Hernandez
I want to thank yanet rosales for helping me open my account, she was very kind at all times, thank you very much
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February 2024 by Serguei Castillo
I have a complaint about the conduct of Yadiel Martinez de Osada. Their lack of professionalism was evident during our appointment scheduled for 12 p.m. Unfortunately, Yadiel did not even show up on time; He passed behind us and urged us to follow him without the slightest courtesy.Once seated, I expressed my interest in opening a bank account. However, Yadiel's response was discouraging and uninformative. Upon mentioning my Cuban nationality, I was abruptly informed that I could not open an account without certain additional documents, which are not mentioned on the official Chase website. He offered no explanation or interest in understanding our banking needs, including whether we intended to make a deposit.The treatment we received was extremely disappointing and showed clear prejudice towards my nationality. Yadiel's lack of courtesy and professionalism was evident, and his unsatisfactory response evidences a discrimination problem.I hope that steps are taken to address this situation and ensure that all customers are treated fairly and respectfully, regardless of their background.
