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June 2025 by Li Hou
The gentleman who helped me today greeted me the moment I walked in. He was very friendly and professional!
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June 2025 by daniel tercero
I arrived at 1:25 PM to open a checking account, but the teller, a Hispanic woman, informed me that they were not opening checking accounts at that time. I asked to speak with the manager, and she said his name was Luna and he left already. When I requested his business card, she said she didn't have one. This was the worst service I have ever experienced; it seemed like they didn’t want to open personal checking accounts at all.
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December 2024 by José E. Salazar M.
Awful customer service, especially if you want to open a new account. They don't treat you with respect or professionalism. I don't recommend this location for any kind of business.
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July 2024 by Lord Ape long
This branch does not belong in Doral. The customer service is horrific. A bunch of ladies are gossiping instead of working. It's actually pathetic. They think this is a school or a beauty parlor. Hire new people who actually want to work
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July 2024 by Edwin Innamorato
Super professional and Mrs. Elsy is very diligent
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June 2024 by roxy gutierrez
I had a very bad experience with Andrew Delmas, the Business Relationship Manager. He literally doesn't care about the customers and its not responsive at all, we call his personal phone, no answer, we call office phone, no answer, we sent the documents via email, no answer. We have an stablished business generating over 10 million in sales and that how he treated us. Good luck, not recommended at all, don't waste your time.
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April 2024 by Rafael F.
Fast service.No line waiting.Cashier very pro.4 seats at waiting area.Good location, at Doral city area.Entry need clean out.
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April 2024 by Mariella Gonzalez
Terrible customer service. I was waiting since 4:15pm to see a banker and at 4:45pm they asked me what I need to do and then told me that will take too long and they close at 5pm.so I need to leave. They Didn’t make any effort to help me. I was with my 80 years old parents. Too bad!
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February 2024 by G Sierra
I have been trying opening an account they do not show any interest on it, the teller did an appointment for me last Friday for today and they said I am not in the system?. I have to left. Now I have to make another appointment and this takes days to have it. Really bad customer service or they need more people to help new and future customers.
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December 2023 by Eric Seiden
Everybody was very friendly, polite and professional. My only real complaint is the delay between when I went in. And how many days I had to wait for an appointment. But I guess they're busy. I shout out to raitza, who really tried to help me.
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October 2023 by Allan Velez
Came in 10 minutes before closed and the cashier did not want to give me a cashier check. She made up some lie that they didn’t have any printing paper. I refuse to believe that an entire bank can’t print out a paper. It’s just pure laziness to avoid having to stay a little after 5pm
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October 2023 by Henry Fairhurst
Very good attitude from staff to customer's needs and problem assistance
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September 2023 by Jonatan Alvarez
Why do you have a drive thru if you do not want to attend it. I waited for 15 minutes and no body showed, I had to walk into the branch.
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August 2023 by Jesus Gutierrez
Super bad customer service!!! Terrible service
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March 2023 by Armando Navarro
This branch has the best customer service, I was helped by Grisell and she guided us through the process very nicely. We are glad we opened our account here and Grisell was incredible
