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February 2024 by Gaston D.
I have been a customer of Chase Bank for many many years. Never have I ever been spoken to in such a disrespectful manner from an employee of Chase. This woman demanded that I did part of her job for her. She wanted me to fill out all of the paperwork that she had to do. I kindly told her no that I was not going to do her job for her four times. This rude bitch, raises her voice at me and yells at me. Tells me that it's not that hard. I told her, you don't need to raise your voice at me, and then she replies with oh, I thought maybe you couldn't hear me. Who the fuck is this bitch and why is she working in customer service? She is a short woman middle-aged with black hair. I spoke with the manager on duty, and he said he would speak to her. This is not the kind of person you want representing your company, I regret ripping up the receipt and not getting her name.
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December 2023 by Hala Adnan
Wouldn’t print a form that I need
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October 2023 by Mahmud Mirza
They don't cooperate with the customer.
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August 2023 by Jose Varela
Received an add to open some accounts and bonuses will be given. When to the branch talk to 3 people . Why do chase sent offer if the people at the branch level are lost.
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July 2023 by marlon perez
When I arrived for my 9am they were over 20 minutes late, and after having me wait they stated that they would not be able to open a new business account for me. I had typed "I would like to open a new business account" on the box where they ask the purpose of the appointment. Customer service here is horrible. Will go to a different bank.
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June 2023 by Julivett Herrera
Went to cash a check, wasn’t able too and the manager there short black hair lady almost broke her computer trying to prove a point about why I couldn’t cash it after I was ok with it and told her to deposit. As she is embarrassing her self still trying to turn the screen around I told her that I believed her and it was ok to just deposit the check. Not only that, her and her friend were standing there chatting it up while I waited (10 mins) for assistance as the only person working was busy with another customer. It took the other staff member to ask for help for her to step in. This location is the most unprofessional one, I opened my account not that long ago and to say the least I’m disappointed and regret doing so.
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May 2023 by Fabian Milanes
I have been with Chase for over a decade, and even though customer service has decreased drastically, I think Chase is still a good bank overall. I brought my mom to open a new account, and Ofelia took care of us. She was so kind and helpful.
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April 2023 by Romy Ramirez
I have been waiting for over 50 minutes just to get a direct deposit filled out. The teller told me to take a seat…no one has asked what I need or anything…bank is almost EMPTY. Ridiculous
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January 2023 by Ihosvany Arocha
Poor customer service, got to the back to open a new student account and they told me that they had a 3 customer in front of me that I need it to make an appointment, they couldn’t see today. This was actually at 230pm. This is ridiculous.
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December 2022 by jose lopez
Always with ATM problems. Friday. 6 pm. ATM doesn't work.
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July 2022 by Karen Schroeder
ATMs are poorly maintained. Pick a different branch or a different bank altogether.
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June 2022 by Michael Cedeno
The worst. ATMS never work and when they do they eat your money. Whoever maintenances this branch should be fired immediately.
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February 2022 by Rey
Service very slow….
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October 2020 by Stephen C.
Quick ATM stop to get some cash before I went to the Gun Show cash only. The god thing I was able to get the cash needed, but the machine was very old, unkept and the turn to leave the ATM was very tight.
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September 2020 by Shantalle Guzman
I have Chase personally, but I come to this location to make work deposits. Its been about 3 years now, and the customer service is excellent here. Some of the tellers that know me greet me by first name and its really a small gesture that goes a long way. And they don't take forever so I highly recommend this Chase branch.
