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March 2024 by Maximo Ulloa
Great looking facility and really enjoyed the diversity of films offered by the venue.Unfortunately, all my good faith in the place was ruined by the end when it came time to pay the check. That is…if I had the check. Over 30 minutes after the movie ended, I had to deal with a manager and four other staffers to even try to get the check for me and my friend’s order. We were the only ones in a theatre for a showing so we thought it would’ve been resolved quickly.After plenty of waiting, we were told by the manager that our staffer had already gotten a receipt from us and thanked us for the generous tip. *Instant heart in my throat moment*. Nothing like a little fear of fraud to wake you up. After that scare, it took a lot of wrangling from staffer to staffer to finally get them to find the right receipt. We left without an apology and a bigger scare than anything the horror movie we’d just seen could’ve given us.Look, if the staffer in question himself would’ve come through and fixed the hassle fast enough, I wouldn’t even be writing this. But the Grove is an expensive place with expensive parking. That 30 minute delay costed us. The fear of credit card fraud costed me my good humor. I won’t come back and see what it’ll cost me again.
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March 2024 by Jonathan Quezada
very good service, comfortable chairs, good food and affordable price
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March 2024 by Umut Caglar
Terrible service. Our food and popcorn came almost at the end of the movie. None of us were able to focus on the movie because of that.
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March 2024 by Earth Love
Horrible service , incompetent teenagers working .
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March 2024 by Ricardo Estrada
Best experience ever
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March 2024 by Fede L.
This is a great theater. Parking on site comfy recliner and great food. The staff is super friendly and accommodating. I want to call put Ally the manager who helped us navigate since we had a handicapped person in our party and the elevator was not working.
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March 2024 by eduardo martel
This movie experience is very good.
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March 2024 by Milton Ruiz
Used to be good when it first opened but now the service is horrendous. No one ever came to take our order. And it was hot in theater.
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March 2024 by Angie
A hoard of moths were flying around the theater and hitting us in the face, staff said they “forgot to play the movie” so it started 30 mins late, seats were dirty, service was scarce and didn’t bring our full order. Bartender will ignore you even when it’s empty. Too many cons, not worth paying double a regular movie ticket price. I’ll stick to AMC thx.
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March 2024 by Scarlet Martinez
Arrived early for our 445pm movie so we sat in a lounge area and had the great view of a server walking with someone’s plate of nachos and her picking off nachos and eating them. We cancelled our tickets and left. It isn’t the experience I want knowing it could happen to me if I order food.
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March 2024 by Emre Pamuk
Cinema experience was good, seats were good but the service during the movie was reeaaally slow.The seats have a button to call someone over to get your order but they arrived only after the movie was at the halfway point even though we pressed it at the beginning.Couldn't be because the cinema was crowded and they had too much to do, it was a rainy day and the cinema was practically empty.
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February 2024 by Gloria Elahi
Horrible service! ?Extremely surprised to even say this, because I've been here before and this is probably the worst experience I've had with the service department.We ordered 3 different things besides our Mimosas. We got an appetizer (truffle fries), a Brunch burger and the Mac & cheese bowl.The 1st thing was the Mac & cheese bowl was so small it was ridiculous. Then to top it off it had a HAIR. We couldn't even complain because no one would come. We would have the light on but they wouldn't show up. The burger was good but they had forget to bring us our appetizers, we had told the food server and he brought us the fries. (Before finding the hair)The service was so bad I didn't get my peach tea until the movie had already ended. That was two hours without a drink and eating food with hair. I even saw one whole order of food come as the lights started turning on, It's ridiculous!
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February 2024 by Fabi Cueto
I think the word luxury theater can be used sparingly. The seats were nice and they do recline. However, you can tell they were worn and the food and drinks are way overpriced for the quality of food you are getting. With how much other theaters are continuing to upgrade in this city, Im not sure this one will stand the test of time unless it continues to evolve.
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February 2024 by Pascal Voegeli
Top Movie Location
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February 2024 by Jesus Lapaix
Love it !! Very clean , Excellent customer service , good food , excellent cocktails