-
February 2024 by erdwins tejeda
This branch never picks up the phone. Horrible Horrible customer service.
-
November 2023 by Marlon M
Horrible service. I tried to withdraw funds and they called the security to the door and went away to discuss my funds.
-
November 2022 by Gilberto Canario
I have had my company’s account with citibank for many years. The service I get in this branch is beyond great. I recommend this branch to all my family and friends. The entire staff is very helpful!
-
June 2021 by Julieta F
Very helpful and attentive staff. Specially George and Elizabeth.
-
March 2021 by Isabel Williams
I have deposited over 70k in my citi bank checking in 1 week, was ready to deposit on savings 35k. The customer service is so awful that as of tomorrow tuesday March 23 my account will be closed.
-
September 2020 by Jorge Mercado
Awesome branch and very friendly people.
-
February 2020 by Joany Figueredo
I appreciate a lot the help received by Jorge the branch manager. After days trying to send an international wire transfers from other bank without result this excellent proffesional did in only few hours. Thank you very much for your attention and help. Also the staff was very concerned to my transaction. Thank you very much ? !
-
September 2019 by Undisclosed U.
Not closed. Inside the mall. ALWAYS A LONG WAIT TO GET HELP AT TELLERS INSIDE. Usually only one teller working at a time. They see a line forming and not one employee available to help the one person.
-
May 2019 by Pablo Nelson Casillas Lopez
The worst!!! The most rude and unprofessional staff I have ever met at any Citibank. Every time I go to deposit checks for the company I work for, which has a business account open with you, they always give me an excuse that I am not able to complete my deposit. Then I have to go to another branch and finish the transactions. For some reasons it is only at this branch. The manager does not know how to answer a question and the rest of the tellers even worse!!! Honestly recommend going to another location but this one. To top it off the ATM doesn't work either.
-
May 2019 by Evelyn Casillas
Poor management!!!! I can't believe this place is still open. Citibank should sweep away all the staff this branch has. They do not even carry their name tags on the uniforms either. They do not greet you when you arrive and they are also very rude and unprofessional. I have encountered that they closed the bank before 5pm on several occasions, and they have forced me to use the ATM machines instead, because they are unable to help me with my deposits. The employees spend most of the time on break, on the phone and drinking coffee, while customers are waiting for hours to be helped. It is so sad that Citibank allows something like this to happen. I am giving one star because I can't give none.
-
January 2019 by German Davila
Horrible costumer service .... They need to change all the personal really they so rude. ... I dont know how this bank is still open ...
-
February 2018 by Yomayra Cosme
6 personas en línea y una sola cajera😡
-
January 2018 by Alexa C.
Ok I'm confused with this location, but let me explain myself. I do like the location because Citibank's are a bit more spread out location-wise in comparison with other banks but since it's pretty much the best bank, us CitiFolk don't mind going the extra mile. The fact that the drive through is separate from the actual bank can either make your transaction easier or more difficult depending on what you're trying to do. Mall of the America's is a disaster, everyone knows that but due to its location the pain in the butt turns to get in here can be a bit frustrating. I personally try to do most of my banking using my app or on the phone so minimal bank visits where I'm required to walk in are necessary. I understand there's ppl that aren't tech savvy but it's time to get with the program ppl.
-
November 2017 by joe v
George , The Manager is Not At all Helpful. Poor Customer Service Skills . Would Not Cash My Check. And I have 2 Accounts in Thier Bank . He said it is The Banks Discretion Wether OR Not to Cash Checks . Stay away from Citibank , especially This particular One .
-
November 2017 by Andy M
Gave me the wrong amount of money when I withdrew and had to wait 1 hour in line for a simple transaction.