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January 2025 by Julio Herrera
This is literally the worst bank to ever exist, absolute garbage. Had to call to verify my identity and since I am outside the country for school despite activating my card on the app and adding a travel notice. They refused to help me so not only did I have to wait for my card until I am out of the country but now they won’t even help me add my card to be able to use it until some letter arrives at my house which I wont be able to get because I am out of the country. Despite me setting up a bank account with them too because they said that would verify my identity. I have literally never seen such horrible customer service and such a blatant lack of care for their customers. You are better off putting your money under your mattress than putting it into CitiBank. If I could give negative stars I would.
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September 2024 by Alejandro Palacios
All staff in West Doral Brach are more than happy to help existing and new clients. Come and visit us I will invite to everybody to make an appointment with your Favorite Personal Banker in this Branch
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September 2024 by Jason Moir
I had a fantastic experience with Alejandro at the Doral branch. He was professional, knowledgeable, and took the time to explain everything clearly. Attentive service made the process smooth.
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August 2024 by Glenn Costales
Thank you for your continuous service.
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April 2024 by Sandra Patricia Romeros Teran
I arrived without an appointment to open an account, everyone was busy but Vanessa told me if you have a little patience, I'll help you!! I waited 30 minutes and then she looked for us and helped us open the account. She was very kind and helped me download some of the documents to her email since I didn't have them physically. I left very happy as a foreigner at that time with my account. The best thing is that the card was sent to my home in less than 3 days. ???
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September 2023 by Wassim Ghaida
Very Supportive team
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August 2023 by Montel Ferguson
Mario Luna was great! Answered every question I had and even some I didn’t even ask! If he’s not a manager already, they need to make him one ASAP. Spoke for 15 minutes and not once did he make me feel like I was wasting his time. Honestly, one of the best bank experiences I’ve had.
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August 2023 by liliana vivanco
It is better to close if they do not have ATMs
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August 2023 by Octavio Sanchez Dolet
They serve you as quickly as they can and with very good attention.
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August 2023 by Claudia Savinovich
I went to make a deposit and according to them one of the bills was old, it was in perfect condition and they are the ones that circulate normally, the machine did not accept it and they did not have staff. Where is the bank manager to solve problems??? This is not a bank where they receive money? The most ridiculous thing I ever saw!
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August 2023 by Angi Alejos
The service is excellent, they are friendly and they opened the bank account in less than 30 minutes.
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August 2023 by Mariamer
Very good. I like it a lot.
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May 2023 by Erik Herrera
I know this branch is in doralzeula but they dont need to manage like we are in a third world country! Paula Marques(Blondie) worst branch manager ever! She lied looking at me with a straight face( total poker face). They dont respect appointments or the line. Had my appointment at 11 a.m. was helped at 11:58 a.m.. To add insult to injury they skipped me again! I almost had to make a scene to get some respect which today is totally scary and dangerous. They basically put my life in danger. Spent over 2hrs just to get a debt card for my kid.Most horrible experience ever!!!!!!!
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May 2023 by Mariano P.
I don't understand why people are complaining about this branch. I've never been in the line for more than 5-10 minutes. Always been greeted with a smile and highest level of cordiality. There's always parking available.
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February 2023 by Mariana Pinto
ANDY horrible customer service. does not care about losing CITIGOLD clients.
