Citi is a financial services company that offers a variety of products and services, including digital banking, mortgage products, personal loans, small business banking, credit card offers through Citi Cards, and investment options via Citi Personal Wealth Management. Deposit and lending products are provided by Citibank, N.A., an FDIC member and equal housing lender. Customers appreciate the company's support and professionalism, especially praising staff members for their kindness, efficiency, and helpfulness. Some clients have experienced difficulties reaching their advisors or receiving timely responses, but overall, Citi's team is recognized for delivering good customer service and resolving requests effectively.
Customer service and proceses get worst by the minute
February 2026
Worst place every the guy behind counter asks me for my ssn to deposit cash into someone acct . Which. I done this 9x at another branch no ssn asked !
January 2026
If I could give this bank no stars I would. I have never encountered such terrible service from a bank. Do yourself a favour and do NOT open an account with Citibank. Their customer service is appalling and trying to resolve issues over the phone is a complete waste of your time.
