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March 2024 by Veronica escoto
Jaqueline Gonzalez, a very kind and very professional person, customer service is special
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February 2024 by George Milev
Have been trying to book an appointment all morning. Online booking system not working. Called several times during business hours. No one picking up the phone. Not very encouraging for potential customers
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November 2023 by Ana Maria Rojas
Excellent attention.
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September 2023 by Joel DeVaney
Beware! They are used for fraud and good luck if you want to talk to a human to report it. If you are unfortunate enough to speak to someone, they will be unintelligible and unhelpful.
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August 2023 by Guillermo Gomez
Perfect place to open account im a tourist and received the best attention from Jacqueline she is the best in this office highly recommended
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February 2023 by Ana Franco
How sad it is that this so called "International" company is unable to cash a check from Citibank Delaware. They asked me i have to deposit the check. I'm a Citibank member for almost 20 years. And this bank is becoming worse and worse. Probably I will give Citibank the lowest rates across-the-board. Lately I had to do a few in-personal transactions, abd i ended up very dissapointed.I closed one account last week. I will close all my accounts soon.
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November 2021 by Patricia Bouzalmad
Waited over an hour to speak to a rep. Manager took me in to tell me in less that a minute to call the 1-800 number to get my issue fixed. no customer service, very little knowledge about products and packages or simply did not want to help. Spent 45 on the phone and got my call hung up three times. Not sure what happened to this branch or this bank.
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July 2021 by Ray SS
I went there a few of days ago, one of the bank agents called the police because of an elderly woman was complaining about a bad service. I felt really bad because the lady was shaking hands and one of the women in charge refused listening. Then, suddenly there were 3 police cars like if she was a criminal. I don’t know what was happening I just felt so bad just to see what they were doing to her. The bank associates (one was pregnant) who handled the situation were super nasty, rude and mean. Never return to that place again. I hope that lady call a lawyer….I would do it.
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April 2021 by MrMelgibstein
Great banking service,great dedicated Citi Bank employees,only downside is the location next to the sketchy Silver Bluff neighborhood that the City of Miami has tried to contain with police and barricades.
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July 2020 by Luis Torreschavez
I Called joana del monte 3 times in different days after two weeks I still dont get a call back no professional
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February 2020 by Abelardo Rodriguez
The worst service that a person can receive is found in the Citibank branches, I applied for a card and after waiting 30 minutes to be attended by having many people doing nothing, a worker came to me who did not know how to do her job, I had to ask the one next to him and the result was that I do not send my documents, therefore after so many days without receiving an answer I am in the beginning, citibank is useless, it is the second time with the same situation
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November 2019 by Gabriel Valenzuela
Horrible service ... no body is working ... it is 2:17 pm and everyone is in lunch .... they don’t want to work ... poor service
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August 2019 by Juan Sousa
The worst branch that you can come ... you’ll waste time for sure .. just one cashier and two agente for customer service in the complete place...
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July 2019 by Parvine Sadeghi
Waited 15 minutes while no other customer present. Had my name on the waiting list (I was the only one), then another customer showed up suddenly and they took him before me.... so I left
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July 2019 by GregS972 - Online Store
Was rude at the Coral Gables Alhambra Circle on the telephone, and left me waiting on the line forever, and also I couldn't call the Coral Way branch either they were busy every time I call.
