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April 2024 by Silvana Petrillo
Since there is a new manager there is a very bad help to the customers in Aventura. Four people working, nobody on the lines and I have to wait !!! ATM most of the time doesn't work. Last week My card was stucked, I spoke to the manager , she didn't say anything, never went there or send someone to help...it is not a position for her...
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October 2023 by Roberto Borrego
A little disappointed in this bank, which in my opinion is the worst bank you can go to cash a check. Today I went with a coworker to cash his check and sadly after two attempts at different locations. Finally, on the latter, the person who assisted me said that if I was not a permanent resident of this country I had to bring two identifications but apart from that, the Cuban and Russian passports do not qualify for that bank as a means of identification. This is Senophobia or what!!! I don't understand how a person who needs money for a service they have performed, be it work or any other, is denied. It is incredible that this great country has this type of obstacles and without wanting to provide solutions for the client. However, the three employees sitting around talking about God knows what. But anyway, great garbage and terrible costumer service. I can't imagine the treatment or problems you have with them.
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March 2023 by M H A
Horrible customer service. Branch manager turnover is insane. Phone calls not returned timely, need to follow up numerous times to reach anyone. Not sure how they call this bank a 'big bank alternative', I have banking relationships at numerous small and big banks and this is by far the worst customer service I have experienced at any bank. I'm going to try a different branch, hopefully it will be a better experience or I will change banks.
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July 2020 by Eduardo Rubaja
(Translated by Google) Excellent serviceClient x more than 20 years(Original)Excelente servicio Cliente x mas de 20 años
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May 2018 by Ivan Levy-Hara
Friendly tellers. Fast service, rarely a line of more than 1 or 2 people. Reason for 4 stars: no drive thru and it doesn't seem like this will change anytime soon.
